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Account Analyst


Contract typePermanent Full Time


If you are an analytical thinker, with the ability to present your ideas to senior stakeholders to make real, positive, business impacts then please get in touch! The exposure to different analytical programmes and different areas of the business could be your platform to progress at Hastings.


Account analysts create value by developing price change proposals, UW footprint & product design. They present these proposals to Advantage through the weekly RAC meeting to obtain sign-off, and then manage these changes through to implementation and post implementation review.


Role purpose


The purpose of this role is to monitor & report on changes to key performance indicators, highlight any risks or opportunities that may arise through quantitative & qualitative analysis and to develop recommendations for responsive actions on behalf of Advantage Insurance.



·        Build, maintain & circulate management information in a timely fashion ensure the data is accurate and provide insightful commentary on key trends observed and actions required.

·        Analyse changes in claims experience, competitive position, mix of customers and other key performance indicators across the Advantage motor account. Conduct comparisons of equivalent external market data and monitor competitor activity

·        Develop proposals to adjust price, underwriting footprint, and/or product coverage that create value for Advantage

·        Analyse new vehicle, postcode & occupations, allocating appropriate underwriting rating groups and ensure they are consistent and up to date

·        Provide case underwriting services as required in respect of large losses, VIP policies and exception reports. In each case analyse, in depth, the risk factors and customer behaviours to determine any specific issues with indemnity and gaps in the Advantage pricing & u/w rules.

Skills Knowledge & Experience


  • Strong qualitative & analytical skills
  • Commercial and customer focus
  • Good understanding of case underwriting and underwriting principles
  • Advanced skills in the use of MS office applications (Excel and Powerpoint)
  • Good communication and presentation skills (both verbal and written)
  • Pro-active approach to driving change
  • Confidence to express opinions and challenge others


  • Experience working with or an aptitude to learn analytical, statistical & data manipulation packages (e.g. SQL, R etc.)
  • Strong knowledge of Insurance market & competitors
  • Experience working within a pricing function
  • Experience delivering commercial targets


·        Certificate in Insurance CII

·        Educated to degree level


Benefits for you


Please find some of the great benefits we offer here at Hastings Direct;

·        Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application –

·        Flexible working opportunities

·        Bonus earning potential

·        23 days holiday

·        Life assurance

·        Competitive pension

·        Flexible benefits – buy or sell holidays

·        Discounted Hastings Direct products

·        Discounted rail travel

·        A friendly, dynamic and flexible environment with a test-and-learn culture

·        Structured career path that rewards achievements and solid performance

·        Broad exposure to senior management and ability to contribute to real change


Conquest House,
Collington Avenue,
TN39 3LW
About Bexhill-on-Sea