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Claims Analytics Manager


Contract typePermanent Full Time


Claims Analytics Manager 

Hastings Direct

Hastings Direct are rapidly becoming a force to be reckoned with within the insurance market, and we put our growth down to being agile, fast moving and being passionate about data and analytics.

As a senior member of the Claims Analytics team, you will take a lead in company-wide projects to drive forward change, champion analytical excellence, and use data and analytics to break down and solve complex business problems.

You will have a proven track record of driving strategic change within an organisation. You will be confident using structured thinking to break down complex business problems, have a strong commercial mind-set, and a passion for problem-solving, data, and analytics. You will be proactive in engaging stakeholders throughout the business, and challenging the status quo. 

You will have a history of developing colleagues, and an ability to motivate both direct reports and wider stakeholders.

Within this role you will:

  • Provide thought leadership to the analytical function to support the delivery of team wide objectives
  • Drive cross-departmental initiatives that affect all aspects of the claims journey
  • Engage senior stakeholders on a weekly basis and get support for your initiatives
  • Collaborate on high profile projects that require rapid pace and lateral thinking
  • Have the opportunity to be responsible for the line management of up to two analysts initially

In order to excel in this role you will need:

  • Education to degree level (preferably mathematical or statistical)
  • A strong track record in your current role, with a history delivering actionable analytics and commercial insights that generate value
  • To be a strategic thinker, with the ability to construct short, medium and long term plans articulating the benefits to be achieved and the capabilities required to achieve them
  • The ability to work as part of a team in an environment that demands excellence, reliability, accuracy and working with competing deadlines
  • Experience in leading company-wide projects, or having senior participation within a large project
  • The capability and desire to build strong networks throughout the business, acting as an advocate for the team and department
  • Proven experience of driving and embedding analytical excellence
  • Robust understanding of the value chain in the insurance industry and key drivers of value
  • Excellent numeric and analytical skills
  • Advanced skills in use of MS office applications (Excel and Powerpoint), and statistical software packages (e.g. SQL, R, SAS)
  • Good communication skills and ability to influence others
  • An enthusiastic, positive attitude with a strong ability to motivate both direct reports and wider stakeholders 


  • A highly competitive salary and an attractive benefits package
  • A friendly, dynamic and flexible environment with a test-and-learn culture
  • Structured career path that rewards achievements and focuses on development
  • Broad exposure to senior management and ability to contribute to real change
In addition you will receive a competitive starting salary, a £5K car allowance, an end of year bonus potential (up to 10% of salary), 25 days holiday + bank holidays alongside a great company pension scheme. 


Conquest House,
Collington Avenue,
TN39 3LW
About Bexhill-on-Sea