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Claims Customer Service Representative - Bexhill


Contract typePermanent Full Time


We’re looking for a full time Claims Customer Service Representatives to join us in our Bexhill office.

We put colleagues at the heart of how we do things here. We support their development, provide them with the skills and knowledge to do their job, listen to their ideas and encourage them to be involved within the local community. Hard work is recognised here, we celebrate and reward personal achievements as well our company successes.


Our Claims Customer Service Representatives are vital in supporting customers through the claims customer journey. Your role is to ensure that the customer experience continues to be refreshingly straightforward. This means making sure each call is handled quickly and efficiently whilst ensuring the customer feels supported.


As a Claims Customer Service Representative, you will:


·    Deliver exceptional and market leading customer service through the claims journey

·    Do the right thing for customers and company in all circumstances, measured by net promoter scores, indemnity spend and claims expenses

·    Get our customers back on the road as swiftly as possible in both repairable and total loss circumstances

·    Maximise the first time resolution of customer queries by owning your own learning and development

·    Always communicate with clear and appropriate language to ensure the claims experience is refreshingly straight forward for all

 You will have:

·    Excellent customer service skills and be comfortable having challenging conversations       

·    A high level of empathy and excellent problem solving skills

·    Familiarity and competence with the Microsoft Office and web based systems

·    The ability to work in self-motivated way and under your own initiative 

No insurance experience is necessary; we will invest in your training from day one, and continue to support your development throughout your career with us.


 What you’ll get in return: 

·    We offer a competitive starting salary of £17,513 which will increase as you develop and progress within the role up to £20,225

·    25 days annual leave

·    A competitive pension scheme

·    Company bonus scheme

·    Access to our rewards database, which provides discounts for hundreds of retailers

·    Other working benefits, such as childcare vouchers and health cash plans

·    Knowledge, training and opportunities to develop within your role and career                                                                                                                                        

Full time hours:


Our customer contact centre is open from 0800 – 2000 Monday – Friday, 0900 – 1730 Saturday and 1000 – 1700 Sunday. As a full time Claims Customer Service Representative you will be required to work on a rotational shift pattern between the hours of 0800 and 1900 Monday to Friday - No weekends. Training will be Monday-Friday 0900-1730 for approximately 8 weeks. Once you’ve completed your training, you’ll then join our rotational shift pattern.


If you are passionate about supporting customers and are seeking a role in a vibrant, professional and friendly environment, then we want to hear from you today. 


Conquest House,
Collington Avenue,
TN39 3LW
About Bexhill-on-Sea

Glassdoor 3.6

The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.

Indeed 3.6

As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.