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Claims Motor Engineer Leicester


Contract typePermanent Full Time


Hastings Direct, Claims Motor Engineer

We are looking for a Claims Motor Engineer to join our: Claims Department, based in our Leicester office. Responsible for utilising engineering experience in a way that can be felt by colleagues and customers alike. Ensuring we have sufficient control of costs in a positive & fair approach, delivering a straightforward outcome for both customers & colleagues. 

The Role

·        Champion the Hastings Direct Engineering function through being approachable to customers and colleagues alike.

·        Be the dependable, vehicle & engineering subject matter experts contributing where required to support colleagues or knowledge management material

·        Review all vehicle damage repair estimates presented consistently and in a timely manner.

·        To investigate & challenge repair estimates where appropriate, ensuring adequate cost control is in place whilst achieving best customer & commercial outcomes

·        Constructively support, investigate and challenge external engineering assessors ensuring the right customer & commercial outcomes are achieved first time

·        Support, review and undertake appropriate audit actions on suppliers when required

·        Help to grow our Engineering capability through identifying opportunities to continuously improve skills, knowledge & processes.

·        Constructively feeding back to support appropriate areas, colleagues, customers & their representatives and supplier partners

·        Ensure you remain updated on any relevant subject matter, achieving suitable qualifications/standing in your professional field of expertise

·        Ensure the relevant claims systems & supplier portals are kept up to date, following internal reserving philosophies and ensuring that system data accurately reflects the current or known position.


We’re looking for someone who has:

·       Desire to do the right thing

·       Attention to detail

·       Working knowledge of Microsoft packages.

·       Working knowledge of claims IT systems (IS2000/Guidewire).

·       Sound reasoning with a pragmatic approach

·       Excellent interpersonal and communication skills.

·       Proven experience within the Motor industry with either bodywork or mechanical knowledge.

·       Must have experience of using Audatex and Glassmatix estimating systems.

·       Telephone based work experience desirable

·       Microsoft Excel, Word and Access knowledge desirable Supervisory/man management experience.

·       Claims handling experience (Household and/or Motor) desirable

·       Previous audit experience.

·       Membership of the IMI



Other information

·   Suitable industry Engineering qualifications desired eg IMEI

About us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Benefits for you  

Please find some of the great benefits we offer here at Hastings Direct;

  • Competitive basic salary
  • Up to 5% bonus earning potential
  • 25 days holiday plus bank holidays
  • Life assurance
  • Competitive pension
  • Flexible benefits – buy or sell holidays
  • Discounted Hastings Direct products


Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks



1st Floor
1 St George's Way
About Leicester


The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.