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Head of Pricing Delivery & Insight


Contract typePermanent Full Time


Head of Pricing Delivery & Insight

Due to continued growth and expansion of our brand, we are looking for a mathematical and statistical leader, with a flair of pragmatism and delivery.

A great opportunity for someone with strong business insight and a desire to deliver commercial outcomes in a company where you can make a real difference for our colleague and customers.

About us

Hastings Direct is a fast growing, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've doubled our customer base in just three years and we now employ over 3,400 colleagues.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to influence our company, benefit the communities we work in and have some fun along the way.

The Role

Reporting directly into our Retail Pricing Director, you will be responsible for the cross-functional leadership of our Retail Pricing, Data Science & Implementation specialists, driving forward our organisation.

Holding responsibility for the production of and acting upon value, to create insightful management information. You will have an understanding of statistical and data science techniques and be able to translate these approaches to audiences at all levels across the business.

As Head of Pricing Delivery & Insight you will ensure our price changes are implemented accurately and in a timely agreed fashion.

Your remit will include the following:

  • Attract, retain, motivate, and lead a world-class team of dedicated and highly qualified data scientists & retail pricing analysts who will execute the mandate of the group.
  • Work collaboratively across Retail Pricing to ensure that we achieve our commercial delivery plan.
  • You will chair the weekly pricing committee and ensuring that decisions made are fully captured, all price changes actioned and authorised and implemented in line with governance procedures.
  • You are responsible for ensuring the control regarding price changes for all products are fit for purpose, meeting governance and regulatory standards and these procedures are regularly reviewed and improved.
  • You will support the Retail Pricing Director in the Monthly Pricing Committee ensuring that the relevant MI and data is provided to ensure senior leadership have access to the information to ensure customer outcomes are fully reviewed and considered.
  • Serve as the organisation's inspiring leader and strategist in the area of emerging trends within the market that could advance our pricing & commercial capabilities.
  • Manage the outstanding catalogue of retail pricing and commercial opportunities, evaluating and executing them in a reasonable and agreed timeframe.
  • Liaise with partners across the rest of the organisation to assure that support required from Retail Pricing is prioritised and delivered in an agreed fashion.

Required Experience:

  • Very strong business insight with a strong desire to deliver commercial outcomes.
  • Ability to work collaboratively with technical and non-technical colleagues ensuring that HISL is able to understand how Data Science & Retail Pricing analytics can benefit them and improve their effectiveness.
  • Mathematical capabilities including probability, statistics, advanced mathematics, and numerical analysis.
  • A keen eye for detail and accuracy.
  • Excellent communication skills; the ability to grasp complicated concepts and translate them to meet the needs of a broad range of audiences.
  • The ability to plan a 12 month work schedule and ensure appropriate support and ‘agreement’ from all relevant key partners.
  • To make pragmatic choices/decisions to facilitate to ensure we are succeeding in a rapidly changing market place.

Personal attributes:

As a growing business this role is critical to our delivery and success, it will be exciting, busy, varied and challenging so a roll sleeves up, hands-on approach is a key.

  • Natural problem solver and decision maker, who communicates effectively to all partners.
  • This is a dynamic, fast paced working environment –you should be comfortable working within that setting and demonstrate an enthusiastic working style.
  • Great attention to detail – systematic approach to managing your workload.
  • Embraces opportunities to develop and learn – shows a great level of self-awareness and drive.

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

  • Highly competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application –
  • Flexible working opportunities working 1-2 days a week from home
  • Up to 20% bonus earning potential
  • £6k Car Allowance
  • 27 days holiday
  • Life assurance
  • Competitive pension
  • Flexible benefits – buy or sell holidays
  • Discounted Hastings Direct products
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. 


i2 office - 4th Floor
78 Cannon Street
About London

Glassdoor 3.6

The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.

Indeed 3.6

As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.