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Head of Technical Claims


Contract typePermanent Full Time


Hastings Direct, Head of Technical Claims



An exciting opportunity has arisen within our Technical Claims department for a Head of Technical Claims. This is a fantastic, business-critical role that combines strong, senior leadership from both a people and business process perspective, to make a direct impact on reductions in claims indemnity spend and successful growth of the claims team and function. This role will be of interest to Head of Operational Claims, Head of Operational Motor Claims, Head of Commercial Claims or Head of Technical Claims looking for their next opportunity in a fast-paced, forward thinking organisation, on either a permanent or interim basis.



The Role:


At Hastings, our Head of Technical Claims will deputise for the Technical Claims Director and have day to day interfaces with reinsurers, underwrites, actuaries and senior members of the Insurer Services (claims) teams. The role holder will be responsible for leading and inspiring colleagues in our high value, third party damage and lower value injury teams. Delivering a refreshingly straight forward and easy to use claims service for our customers and direct claimants, our Head of Technical Claims will also be responsible for maintaining appropriate levels of service for claimant representatives, reducing indemnity spend across property damage and Injury claims valued at less than £25,000 and contributing to the success of all technical teams. Responsible for a budget of c. £3 million and 140 colleagues, the Head of Technical Claims will be accountable for achieving claims metrics across a number of diverse claims teams based across two sites, including additional outsource support. The successful candidate will need to be based in our Bexhill office and be prepared to travel our Leicester office frequently. 


Your remit will include the following:


·         Lead highly motivated and engaged teams across the technical claims environment

o    Third Party Property Damage

o    Personal Injury <£25,000

·         Own and develop technical strategies to reduce claims indemnity spend in order to achieve claims severity targets

·         Deliver refreshingly straightforward claims service  to Customers and appropriate levels of service Claimants at all times

·         Contribute to the wider technical claims and business strategies aimed at supporting our strategic goal of insuring 1 in 10 by 2020.

·         Build a claims team and function that supports Growth

·         Own technical development of all colleagues in the Technical Claims operations with support from Personal Injury Claims managers as needed.

·         Collaborate effectively with internal stake holders including Customer Claims, Counter Fraud, Underwriters and Actuaries

·         Own business relationships with key service providers to technical claims in order to deliver value for Hastings Direct


About us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.


Required experience:


This is a senior leadership position, suited for individuals who are looking for a role where they can make a substantial business impact. Ideal candidates will have:


·         Proven experience as a Claims Leader

·         Significant experience of leading claims managers, claims team managers and claims teams in a high volume technical claims environment

·         Significant knowledge of managing Third Party Property claims and personal injury claims within the MoJ and CPR environment

·         A firm understanding of Claims and Risk Management principles and practices

·         The ability to work at all levels within the business up to Managing Director level




Benefits for you:

·         Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application –

·         Up to 20% bonus earning potential

·         Car allowance

·         27 days holiday

·         Life assurance

·         Competitive pension

·         Flexible benefits – buy or sell holidays

·         Discounted Hastings Direct products

·         A friendly, dynamic and flexible environment with a test-and-learn culture

·         Ability to contribute to real change 




Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.


Conquest House,
Collington Avenue,
TN39 3LW
About Bexhill-on-Sea


The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.