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Internal Communications Manager

LocationBexhill-on-Sea

Contract typePermanent Full Time

Reference2196

Hastings Direct, Internal Communications Manager, Bexhill or Leicester based

 

An exciting opportunity has arisen for a skilled Communications Manager to join our PR & Internal Communications team and be based in either our Bexhill or Leicester offices. Reporting into the Head of Communications, you will have worked in a similar, mid-level communications role before and have excellent stakeholder management skills that you have developed in a fast paced, commercial business.

  

 

The Role

 

Working with the Head of Communications, the Internal Communications Manager will help shape and have responsibility for delivering the internal communications (IC) strategy and will support with corporate communications for the Hastings Group so all of our 4Cs stakeholders (Colleagues, Customers, Company and Community) feel engaged and motivated to help deliver our objectives.

 

Although based at our UK HQ in Bexhill or our sister site in Leicester, we do support flexible working with up to 2 days a week working from home. You are trusted to manage your workload effectively and efficiently, prioritising the needs of the business.  

 

 

 

  Your remit will include the following:

  • Work with the Head of Communications to evolve and deliver the internal communications strategy that supports the Company’s vision and strategy.

  • Develop and deliver internal communication campaigns to support key initiatives and objectives.
  • Work with business areas to identify, draft and deliver appropriate internal content that effectively shares the Hastings story with key stakeholders through relevant channels.
  • Day-to-day management of internal communication channels alongside Communications Executive.
  • Identify new and develop existing communication channels to promote collaboration and improve two way conversations.
  • Provide subject matter expertise to internal stakeholders to help them communicate effectively within their teams and departments.
  • Work closely with the PR Manager and Communications Executive to make sure that the internal and external story are aligned and consistent.
  • Help develop/deliver key message led events, reports and change comms programmes.
  • Manage and measure feedback channels, surveys and results.

     

     

 

About us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've doubled our customer base in just three years and we now employ over 3,400 colleagues.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our colleagues, influence our company, benefit the communities we work in and have fun along the way.

 

 

 

Required experience and skills

  • Significant Internal Communications experience gained either in-house or agency.
  • Proven success developing and delivering communications campaigns and initiatives.
  • Excellent written and verbal communication skills.
  • Knowledge and experience of managing intranets / content management systems and social media.
  • Relationship management – influencing and interpersonal skills at all levels.
  • Professional role model and ambassador of company values.
  • Competent analytical skills to measure and interpret feedback data.
  • Microsoft Office and CMS platforms, e.g. SharePoint, WordPress.
  • 5 GCSEs (or equivalent) including Maths & English at Grade C or above.
  • Willing to work flexibly and across Hastings Direct UK sites as travel will be required on a regular basis.

 

 

 

 

Advantageous Experience 

  •  Communications qualifications or training  desirable, e.g. CIPR qualification, Melcrum black belt

 

 

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

  • Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application: professionalhires@hastingsdirect.com
  • 2 days a week working from home
  • Bonus earning potential
  • 25 days holiday
  • Flexible benefits – buy or sell holidays, opt in Dental plan & Health cash plan
  • Discounted Hastings Direct products

 

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

 

 

Bexhill-on-Sea

Conquest House,
Collington Avenue,
Bexhill-on-Sea,
TN39 3LW
About Bexhill-on-Sea

Glassdoor 3.6

The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.

Indeed 3.6

As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.