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Motor Engineering Manager


Contract typePermanent Full Time


Engineering Manager

An exciting opportunity has arisen in our Claims department for an Engineering Manager. We are looking for a leader to join us who has a strong background in insurance repair or motor engineering. This role can be based in either our Bexhill or Leicester office; regular travel will be required between the two sites.

The Role:

The purpose of this role is to ensure that the engineering team is delivering and exceeding, with regards to vehicle indemnity spend and control through the technical management and audit of the repair networks utilised during the claims processes as well as the technical settlement of ‘total loss’ claims utilising the in-house engineer team, digital applications and supply chain.

Your remit will include the following:

  • Ownership of engineering processes
  • Responsible for ‘technical’ audit activity required and managing the repairer networks
  • Identification and implementation of remedial actions (where required) associated with the activities undertaken by repairer networks to ensure delivery against business goals / requirements
  • Management and oversight of independent engineering use across insurer services – delivering targeted benefits
  • Resolution of all vehicle valuations and settlement – ownership of valuation processes
  • Ensuring that underwriting teams are regularly updated in respect of repair & settlement cost trends.
  • Constant review, scrutiny and testing of technological applications that will support the business digital strategy
  • Ownership of the engineering panel suppliers
  • Ensuring that claims system (Guidewire) design delivers required outcomes (e.g. assignment to repair, mobile repair, total loss providers).
  • Ensuring customer queries are resolved without onward referral, with a first time customer resolution rate of 80% +
  • Find opportunities to streamline our processes to deliver ‘straight through processing’ removing call failure demand, minimising customer effort and maximising customer Net Promoter Scores.
  • Colleague engagement across the claims operation

Skills, Knowledge & Experience

  • Strong numeric and analytical skills
  • Technical claims experience, specifically in engineering and repairer management
  • Active and passionate approach to inspiring change
  • Inquisitive, curious nature with ability to critically evaluate information
  • A hardworking, positive attitude and good interpersonal skills, written and verbal
  • Confidence to express opinions / challenge
  • An understanding of the insurance market value chain


  • Educated to degree level preferred
  • Membership of (or working towards) the IAEA
  • Technical qualification(s) related to Engineering / BodyShop

Benefits for you

  • Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application –
  • Up to 10% bonus earning potential
  • 27 days holiday plus bank holidays
  • Life assurance
  • Competitive pension
  • Flexible benefits – buy or sell holidays
  • Discounted Hastings Direct products
  • A friendly, dynamic and flexible environment with a test-and-learn culture
  • Structured career path that rewards achievements and proven performance

About us

Hastings Group, a FTSE 250 listed entity, is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.6 million customers in the UK, employing over 3,000 colleagues. The Group comprises two trading entities; Hastings Insurance Services Limited (trading as “Hastings Direct”), a UK retail intermediary, and Advantage Insurance Company Limited, a Gibraltar based insurance underwriter.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.


Conquest House,
Collington Avenue,
TN39 3LW
About Bexhill-on-Sea


The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.