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Senior Negotiator- Claims Fraud Bodily Injury


Contract typePermanent Full Time


Senior Negotiator- Claims Fraud Bodily Injury


The role

This role sits within the Claims Fraud department. You will process new and existing claims, third party personal injury, litigation, technical claims and suspected fraudulent claims matters, through specialist investigation, negotiation with all interested parties in order to validate the claim.


You will:

  •  Work within a team to ensure performance, quality and service needs are met on a day to day basis
  • Manage the team’s claims and own allocation to the expected standard required whilst maintaining and enhancing effective working relationships for all internal and external customers.


  • It is essential that a good understanding of Claims Fraud is attained.  This is necessary to enable protection of the honest customer.


  • Communicate via telephone (incoming and outbound calls) and written correspondence with policyholder, keeping them updated of all material developments, witnesses, engineers, insurers, solicitors, engineers, third party representatives, medical experts, forensic accountants, rehabilitation providers, case managers, overseas handling agents, investigators, medical agencies, costs draughtsmen, CRU, Counsel, police authorities and third parties in order to bring about resolution of claims.


  • Ensure each claim is dealt with in line with company/departmental procedure/philosophy and within service standards through to settlement stage in line with personal authorities and comply with the MOJ, CPR and Pre-Action Protocol when handling personal injury cases in England and Wales.


  • Investigate liability where required, by telephone enquiries, accident report forms, instructing accident investigators, applying for police reports or any other necessary investigations.


  • Make decisions on liability, admitting, disputing or negotiating split settlements and negotiating settlement of claims within agreed authority limit or under referral where above.


  • Authorise cheques within authority limit and make payments in respect repair accounts, hire accounts, agreed settlement figures in respect of Special and General damages, agreed solicitors costs, rehabilitation and treatment invoices, own agents fees and own solicitors costs.



Required experience


·         Ability to identify inconsistencies between various documents/evidence

·         Effective communications skills with external organisations to include other insurers, solicitors and authorities

·         Ability to confidently use Microsoft Office Suite

·         Ability to effectively manage own workload

·         Negotiation skills

·         Proven knowledge of third party claims handling

·         Proven knowledge of insurance industry

·         Experience with Fraud

·         Good understanding of regulatory requirements and  company principles


About us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've doubled our customer base in just three years and we now employ over 3,400 colleagues. 

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.


Benefits for you

·         We offer a competitive base salary

·         25 days annual leave

·         A competitive pension scheme

·         Company bonus

·         Access to our rewards database, which provides discounts for hundreds of retailers

·         Other working benefits, such as childcare vouchers and health cash plans


Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.



Conquest House,
Collington Avenue,
TN39 3LW
About Bexhill-on-Sea


The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.