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Senior Systems Engineer


Contract typePermanent Full Time


Senior Systems Engineer – Hastings Direct

Are you passionate about System Infrastructure, engineering and design? Then come and join Hastings Direct, we are a fast growing, agile, digitally focused general insurance provider.

In light of our continued growth, we are looking for a Senior Systems Engineer where you will hold an important position working on our strategic infrastructure projects, the development and continuous evolution of our infrastructure platforms through the design, implementation and 3rd line support.   

Being the technical lead for the required technologies, delivering large complex IT Infrastructure projects to optimize our services. As Senior Systems Engineer, you will also contribute to the overall success of the Infrastructure function, providing recommendations and key insights to support the continuous improvement of our IT infrastructure capabilities.

You will be instrumental in the decision making to support any operational situations, applying experience and knowledge within our systems arena, with a technical hands on attitude to increase the capabilities of our IT Infrastructure.

This role is based in our Bexhill head office, down by the sea on the South Coast.

About the role

  • To maintain a responsive, robust server, networking (WAN and LAN), messaging and storage infrastructure alongside supporting Application and Development teams
  • Apply incident and problem resolution, as defined by service and operating level agreements (where applicable) governed by an ITIL-based approach.
  • To diagnose and resolve third level technical issues relating to the network and security infrastructure.
  • To ensure the availability and security of the company network due to adequate security systems and pro-active monitoring.
  • To deal with technology suppliers in regards to technical consultancy, problem resolution, deliveries of equipment, returns / repairs of equipment and contractual obligations.
  • To undertake assigned projects and see such projects through to completion in a timely, efficient and cost effective manner.
  • To work closely with stakeholders to ensure that delivered systems are both technically sustainable and meet the business need.
  • To comply with the Data Protection Act and at all times.

About you

  • Significant experience of SME hands-on knowledge in system engineering, design and 3rd line support and virtualisation technologies including VMware Enterprise platform.
  • Significant experience in design, implementation and support of enterprise data centres
  • Expert hands-on experience of MS Exchange 2007 and above including configuration, implementation, optimisation and administration including systems management and capacity planning
  • Solid experience of managed infrastructure services and cloud based technologies, including integrating cloud computing models e.g. IaaS, PaaS and SaaS to create hybrid architecture
  • Proven expert knowledge of Microsoft AD, IIS, DNS, ADFS, LDAP, PKI infrastructures and security best practices
  • Strong communication skills with the ability to communicate effectively at all levels
  • Proven track record of working within a regulated environment

What will you get in return?

Working with Hastings Direct, means you can bring “yourself” to work and be a part of our growth and success. Working alongside our experienced IT Leadership team in a vibrant, fun and friendly environment!

In return you will receive a competitive starting salary, a £5K car allowance, an end of year bonus potential (up to 10% of salary), 27 days holiday + bank holidays alongside a great company pension scheme.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. 


Conquest House,
Collington Avenue,
TN39 3LW
About Bexhill-on-Sea


The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.