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Technical Negotiator- Complex


Contract typePermanent Full Time


Hastings Direct is a fast growing, agile, digitally focussed general insurance provider to the UK market, with over 2.7 million customers and employing over 3000 colleagues at sites in Bexhill, Leicester and London.

The Complex Claims team are looking for an experienced Technical Negotiator to proactively manage a portfolio of cases, investigating liability and third party presented quantum claims. If you are keen to progress your career in complex claims, have a strong eye for detail, coupled with building excellent relationships, please get in touch!


o   Gathering of information to enable early arrival at the correct liability decision giving consideration to economic settlement, pro-actively secure appropriate recoveries to limit business exposure

o   Settle Third Party Claims within financial handling authority to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation and unnecessary spend. Ensure that any cases that are over authority are referred appropriately and within agreed timescales.

o   Identify potential fraudulent cases and liaise with the relevant departments to combat fraud

o   Negotiating between the Policy holder, Solicitors and Third Parties to get the best outcome for our customers

o   Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly and Internal Processes and Procedures

o   Manage and maintain effective relationship with both internal (Hire, Intervention, Customer Claims, Counter Fraud, Underwriting) and external stakeholders (Repairers, Solicitors, Investigators) to ensure service level agreements, internal and external policies and governance are adhered to

o   Provide excellent referral responses providing coaching/mentoring for Claims Negotiators where required.  Provide support to the Coaching Team/Team Leaders to assist in the development of Claims Negotiators using experience and knowledge gained in role.


Skills Knowledge & Experience*


o   Technical Knowledge to the required level within the Technical Competency Framework

o   Excellent Problem Solving Capabilities

o   Active Listening Skills

o   Ability to Manage Own Workload

o   Strong Relationship Building Skills

o   Strong Communication Skills

o   Good Level of Computer Skills

o   Good Level of Commercial Awareness



o   Motor Claims Experience of dealing with cases in excess of £25000.00

o   Completion of Insurance Based Qualification (Cert CII etc.)

o   Knowledge of Litigation Process (Fast Track/Stage 3)






Educated to minimum GCSE level or equivalent

In return for your skills and experience, you will receive a competitive salary along with up to 5% annual bonus, up to 3% contributory pension, life assurance, along with Hastings Direct discounts and reward schemes, with the opportunity to progress and develop.


If the above sounds like what you’re looking for you then please do not hesitate and apply today!



Conquest House,
Collington Avenue,
TN39 3LW
About Bexhill-on-Sea