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Technical Performance Coach (Credit Hire)


Contract typePermanent Full Time


Hastings Direct – Technical Performance Coach (Credit Hire)

We have an exciting opportunity for a Technical Claims Performance Coach within our Credit Hire function. This role would suit a Technical Claims guru with third party Credit Hire experience who has a genuine passion for helping develop colleague’s technical abilities. If you have previous coaching or team leading experience with a background in Technical Claims then we are looking for you to join our dynamic and forward thinking department on the South Coast.

The Role

The Technical Claims Performance Coach will continuously monitor and improve the standard of Technical Claims quality within the Technical Operations area by means of assessment, feedback and coaching. The successful candidate will also provide Technical Support to colleagues and leaders through the career framework and be able to identify and report on trends within the department that may result in leakage.

Your remit will include the following;

·        Coach, support and develop colleagues to improve technical competency and minimise leakage

·        Support the competency framework by completing file monitors adhering to set SLA’s

·        Deliver specialist subject matter training to Colleagues

·        Ensure colleagues adherence to set referral criteria

·        Ensure technical and market updates are understood and the knowledge embedded within the department

·        Ensure department lead strategies are put in place and supported

·        To strive to be a subject matter expert in third party Credit Hire claims <£25k

·        Support Team Leaders in any ad hoc requirements or business needs

·        Role model behaviours by supporting change with positivity and enthusiasm

·        To maintain a small portfolio of Personal Injury Claims

·        To provide support as a subject matter expert to other areas of the business as required

About Us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Required Experience

·        Experience with third party Credit Hire claims is essential

·        Coaching experience on a 121 or group basis

·        Be able to plan and prioritise workload to achieve targets

·        Committed to developing own knowledge as well as Colleagues

·        Flexible and adaptable approach – able to embrace change

·        Influencing and decision making skills

·        Good analytical and organisational skills

·        Insurance Based Qualification (Cert CII etc.) desirable

Benefits For You
Please find some of the great benefits we offer here at Hastings Direct:

·        Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application –

·        Up to 5% bonus earning potential

·        25 days holiday (+ bank holidays)

·        Life assurance

·        Competitive pension

·        Flexible benefits (e.g. buy or sell additional holiday)

·        Discounted Hastings Direct products  

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please also note that we have a thorough referencing process, which includes credit and criminal record checks.



Conquest House,
Collington Avenue,
TN39 3LW
About Bexhill-on-Sea


The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.