When customers need us most, it’s our First Notification of Loss (FNOL) colleagues who get the ball rolling to help them get back on their feet. We caught up with the team to hear more about what life in FNOL is really like; from supporting customers through difficult moments, to the variety and challenges that make every day different.
They also talk about the culture that makes #lifeatHD special – the support they receive from colleagues and leaders and the friendships they’ve built along the way. Watch the video below to hear what makes FNOL a rewarding place to start growing your career!
To join a company that puts its colleagues and customers first, head over to our vacancies page.
Start building your career in our FNOL team by checking out our 2026 apprenticeship vacancies – still open for applications.