We caught up with some of our colleagues to ask how our new Messenger service is helping them deliver great customer outcomes. From the ease of use, to how it gives our customers more flexibility, Messenger is making it easier for our teams to support customers in a way that fits around their day. Whether it’s a quick question or help with something specific, customers can send us a message and get on with their day without needing to wait on hold or in a queue.
Our colleagues share how the Messenger format helps them provide clear, detailed and accurate responses, giving them the time and space to make sure every customer gets exactly the support they need. It’s another step in our digital-focused approach, helping make our app even more useful while giving customers more choice in how they contact us. And while Messenger offers a brilliant new option, phone support remains just as important – ensuring customers can always reach us in the way that suits them best.
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