In 2018, 80 Colleagues started an apprenticeship programme at Hastings Direct. Through their apprenticeships, colleagues in Bexhill, Leicester and Homeworkers work on developing their knowledge, skills and behaviours in their role and ultimately, by the end, achieve a nationally recognised qualification. As an Apprenticeship Levy paying employer, Hastings Direct is able to offer a wide range of apprenticeships to colleagues across the business.
Meet some of our apprentices and hear why they have chosen to take part in the scheme.
I applied for the opportunity and started in October 2018.
I had completed my first CII exam and needed the other two for car and home to become qualified. I am a really keen learner, always trying to improve my knowledge and skills to help others.
I have had the opportunity to organise a charity event which has helped with relationships outside of the business and have fun whilst fundraising. In terms of knowledge, I have gained better understanding into the insurance industry which in turn has allowed me to deliver better customer service to our customers.
I would like to be a quality auditor and then expand this to become a Quality Assurance Team Leader.
I joined the apprenticeship scheme in May 2018 and I’m due to complete my apprenticeship in June 2019.
Having worked in HR/Recruitment for nearly four years, I’ve always been interested in developing my knowledge and completing a CIPD qualification. When I mentioned this to my manager, she explained that I would be able to complete this via an apprenticeship scheme and I instantly took the opportunity.
I’ve learnt a lot about systems, business understanding and my own personal development. I’ve been able to work on different topics that covers HR and broaden my HR knowledge. There is a lot of report writing so my report writing skills are the best they’ve ever been since I left College!
Once I’ve completed the level 3 CIPD I would like to progress my career either within HR or another area of the business. I would be able to take my knowledge and qualification and put my skills and knowledge into practice where it sits best.
The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.
It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.
There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.
There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.
As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.
All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.
It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.
The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.