Meet Employee Relations Consultant, Louis - since joining Hastings Direct, Louis has grasped personal development and progression opportunities to grow his career and gain experience in many different areas of the business, most recently within HR. In this week’s colleague story, he shares his career journey so far and suggests stepping outside of the comfort zone to improve skills.
A variety of career paths
I wanted to continue my learning after I left college and began searching for a role which could give me a selection of different career paths based on the areas of work I enjoy most. Since joining Hastings Direct in 2012, my journey has been very dynamic as I’ve been fortunate enough to experience varying roles – from Customer Services and Accounts, to Debt Recovery and HR Administration. Since joining HR, I’ve gained experience in the Shared Services, Payroll and Advisory functions, before moving to my current role which is in Employee Relations consultation.
Ownership, influence and accountability
I get a lot of energy and satisfaction working alongside our Contact Centre Managers and their Team Leaders. Recent changes to my role have tasked me with specific business area alignments, which personally for me has granted a real sense of ownership, influence and accountability – especially when it comes to helping these aligned areas be as successful as possible when managing a wide range of challenges.
Working towards Level 5 CIPD
I really enjoy a consultative approach to my work, so I will be keeping an open mind as to what other opportunities I can get involved in at an organisational level. I will be looking out for this whilst working through the next stages of my Level 5 CIPD qualifications – the course will give me further experience in how structures are linked to the success of an organisation, and how HR plays its part when working with senior leadership teams and their strategies.
Step outside your comfort zone
Once you have identified an area (or areas) of interest, always put yourself forward for opportunities that will allow you to expand on your knowledge or gain exposure to work that will help improve your skills – even if you find yourself outside of your comfort zone!
Finding a mentor can also be a great help for someone who’s looking to reach the next stage of their career, as it can allow you to speak regularly with someone who has either been in your shoes or can help you with understanding your knowledge gaps or development areas.
Join us: If you’d like to be part of a team working together to support our customers and grow a career like Louis in a fast paced and digitally-focused company, find out more and apply.