After my first year of University I realised I needed a job that could blend in with my studies. At that time I had couple of friends that worked for Hastings Direct. They recommended that Hastings Direct’s part time hours were great for students and that they looked to provide flexibility to accommodate a shift pattern that would support studies. This really encouraged me because I wanted to do well in my studies, spend time with my family and at the same time, earn some sort of income.
During my time at Hastings Direct I’ve enjoyed working with my colleagues, attending events, awards evenings and Christmas parties. They have a great balance of work, progression and fun.
I started my role as a Customer Representative at the beginning of 2016. I was performing really well and this was recognised by my colleagues, Team Leader, Contact Centre Leader and even the Operations Director as I received appreciation for my achievements. In September 2017 I became a Coach and 6 months later I was successful in my application for a Team Leader role!
I’m a Team Leader in Customer Services and lead a team of Customer Representatives. I support them in their day to day activities, ensure that they’re there for our customers and help them with any personal development goals.
I’ve had a fantastic journey at Hastings Direct and would encourage anyone that’s interested in progression and development to apply!
If you’re interested in finding out more about our part time Team Leader roles please click here.
The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.
It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.
There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.
There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.
As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.
All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.
It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.
The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.