After I left college, I wanted to join a company that could offer me career opportunities, so I joined Hastings Direct in 2015.
I started my journey as a Claims Customer Service Representative. I received great induction training and received ongoing support from my team, enabling me to register claims for policy holders following a road traffic accident. Before long, I was confident in doing this and learnt how to deal with more complex claims.
Life in customer claims is fast paced and no two days are ever the same! We receive a large number of calls in our department with ranging levels of complexity which keep you on your toes and keeps the day exciting!
What attracted me to Hastings Direct were the opportunities for development and the strong emphasis on supporting colleagues. My leader has supported my desire to develop my career with a structured progression plan and I have worked alongside a variety of people who encourage a ‘family atmosphere’ where you always feel part of a team.
I have had opportunities to work in a variety of roles including a Claims Coach and Team Leader. Recently I have been involved in a number of initiatives including; helping create and lead our new online claims facility for customers and leading the expansion of claims case handlers in our Leicester office. I have now relocated to Leicester, from Bexhill to lead one our claims teams– something I never imagined I would have had the chance to do!
We’re recruiting for Claims Customer Representatives at the moment, so if you’re inspired by Stephanie’s story then please see our claims vacancies here.
The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.
It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.
There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.
There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.
As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.
All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.
It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.
The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.