Alex joined us soon after graduating and hit the ground running as a Claims Analyst. As he approaches his first anniversary with Hastings, hear how he’s settled in and how the adoption of new tools and techniques is improving the insights available for the business, ultimately improving our customer experience at the point where they need us most.
Culture and vision aligned
I had worked with data at university and after graduating during the pandemic, I decided to look at data analyst roles. It was very strange attempting to start my career over the internet, but I received a lot of support from the Hastings team throughout the recruitment process. I really enjoyed the analyst task I was set during the interview as it gave me a fantastic insight into the work I now do, and it was (perhaps surprisingly) fascinating to learn about car insurance claims.
After the interview I knew the culture and vision was aligned to what I wanted to do at the start of my career, and I had my heart set on joining the company! As I started in September 2020, I’m yet to fully immerse myself in life at Hastings. However, I feel very close to my team, we have daily meetings and a full team quiz night, so the virtual environment has not hindered the social elements of work-life.
Powerful tools and techniques
Traditionally claims analyst teams have focused on providing regular reports and have had less time to produce proper analysis that answers business questions. Increasingly, as we adopt more powerful tools and techniques, we are able to focus more on the analysis side of data, making us increasingly more powerful in what we can provide to our stakeholders. This is something we embrace, and as a team we always look to answer why something has happened, rather than just reporting that it has.
The work we do is fascinating
I initially get some strange looks when I talk about my job in insurance to my friends, but after engaging with them around what work I do, those strange looks change to intrigue. The work we do is fascinating, we are a small team which means you can get involved in any aspect of the claims journey. As a result, your skills rapidly develop, and you get lots of exposure to the wider business. I don’t feel many other companies could offer me the same degree of personal development and hands-on training.
Communication is as important as technical skills
While technical skills are important, most of the job as a Claims Analyst is about communicating with our stakeholders and being able to turn non-technical speak into hard logic. Once we have understood the business problem and performed the technical work, the most important thing is to ensure the data tells a story that is easily understood by stakeholders. It’s also important to engage with the team and know when to reach out with questions. We have a diverse team with lots of different expertise – knowing how to use this effectively is a key skill for a Claims Analyst. We are at a point of immense change – in legislation, databases, tools and techniques – and everyone in our team has the power to contribute massively towards the quality of work we produce. This makes every day exciting, because if you do not like an aspect of the process, you have the power to redesign it. Innovation is actively encouraged and new ideas are rapidly embraced.
Join us: We are currently recruiting for a Claims Analyst to work alongside Alex and his colleagues, so if his story sounds like a team you’d like to be part of, find out more and apply. Or check out other available roles in the company.