We caught up with Sue, our Home Claims Director, to hear about her incredible 39-year journey in insurance – and why working at Hastings feels refreshingly different. Having spent decades with some of the biggest names in the industry, Sue shares how the culture here stands out, calling it “just incredible” and crediting her colleagues as the reason!
Sue also shares why getting it right in Home Claims is so important; it’s not just about paying for the damage, but about supporting customers emotionally and getting them back to normal as quickly as possible. From her perspective, our Home Claims colleagues aren’t just skilled – they’re deeply enthusiastic and driven by a real sense of care.
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