Crystal joined us in September 2021 in our New Business department. Before then, she had worked in lots of different roles including in Credit Control and Debt Recovery, Sales, Claims – everything from handling large accounts to a local Fish & Chip shop.
Now as one of our Customer Representatives, she tells us about what she loves about her role at Hastings Direct and her advice on joining.
What does a typical day look like for you?
A typical day at Hastings Direct for me: I grab all my stuff from my locker and set my stall up ready to take my day’s calls. I enjoy helping customers sort out their problems and setting up policies online and I’m passionate about providing a good customer journey. Also, I love the interaction with my colleagues, the way we boost and support each other – it makes a big difference to my day!
What’s the best thing about Hastings?
Every day is a learning day as there’s always something new and so much to do and it’s wonderful how Hastings look after their staff. I like the way experienced staff do the training and mentoring, and offer encouragement, support and understanding, to really bring the best out of each individual member of staff.
Any advice for someone looking to join Hastings?
I would tell them Hastings is a great place to work for because of the consideration given to staff and all the benefits including the health care and pension. There are benefits I never had in some of my other roles - even the free fresh fruit every day!
If, like Crystal, you want to work for a company that gives back to its employees, take a look at what we offer at Hastings Direct.