Within our team we get to work on a variety of engaging tasks. Our key goal is to make sure that the senior leadership team maintains a clear view on how Hastings Direct is performing. People come to us looking for insight or analytical support (maybe a changing trend or an idea they’ve had) and we help to solve that problem, or give them a clearer picture of what’s going on. In short, lots of coding, Excel and PowerPoint presentations.
We provide clarity on trends and performance in different areas, not only by bringing them to light, but also using our knowledge of how the business works to offer explanations for what is happening. By helping various departments in this way, they can make more robust and informed business-level decisions. Hastings’ success has been built on a passion for data and analytics, and we are one of the teams at the forefront of this progress.
Without that very inquisitive nature, a Claims Analyst would simply be writing code and sending out graphs to people, which may or may not leave them with more questions than they came to us with. When tackling a problem, if something doesn’t make sense we find out why, as certain details can always be hiding in plain sight. Since much of what we do is trying to answer somebody’s question or explore an idea, an inquisitive nature means you can put yourself in their shoes and avoid the risk of missing the point. Sometimes the answers require us to go that extra mile, but that enables us to present our findings and have a conversation about it with the stakeholders.
Anyone that’s analytically inclined and genuinely enjoys this kind of work should consider joining! As Hastings continues to look to expand its focus on data analytics, it’s really great to know how valued our work is. On top of that, there’s a great atmosphere in our team – which I heard about before I even had an interview! We all get along and keep in contact outside of work – which makes for a good work environment, with questions and ideas always bouncing around, truly ideal for this type of work.
If you would like to find out more about the opportunities in our Claims Analytics team, click here
The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.
It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.
There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.
There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.
As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.
All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.
It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.
The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.