Julia Baldock, IT Delivery and Performance Manager tells us about how the technologies we use keep us competitive in a crowded market as well as her aspirations for Hastings Direct and her team. Could you be interested in being a part of this team’s bright future?
I joined Hastings Direct in September 2014 after nearly 15 years with my previous employer (so a big decision!) and I have quite an eclectic background. In every company, industry and position I have held ‘people’ have been core to the role and this is what led me to Hastings Direct. Our approach is centred around our 4Cs (Colleague, Customer, Company & Community), colleagues help drive our growth so we in turn invest in support, training and development; we believe that engaged colleagues lead to happy customers and we actively promote a culture where we can all contribute and thrive.
We operate in a very agile space and our cross functional teams deliver frequent technological updates that improve our colleagues and customer experiences. We look after a wide range of platforms, syntax and systems from data development and system change to digital journeys – they touch many areas of our business which in turn supports our strategic plans for growth. My role is to support and develop our colleagues to achieve that, from regular 1:1s to ensuring we have the right people in the right roles to both support the delivery of our projects and meet individual colleague needs.
Technology is constantly evolving and increasingly becoming more important to the growth of the industry. Hastings has big ambitions and our plans to achieve those are bold and exciting with our IT & Change team driving these forward. Every individual colleague is encouraged to embrace innovation and there are lots of opportunities to get involved and drive those ideas into reality whether that is improving our web journey for customers to developing proof of concepts in new technologies. It’s this culture of continuous improvement that ensures our team will deliver against those strategic plans.
It is a growing and inspiring company to work for with so many opportunities – it’s never boring! Anyone who wants to work for a company that puts colleagues at its heart and to know that you are not just a small cog but integral to our success, then this is the place for you.
The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.
It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.
There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.
There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.
As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.
All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.
It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.
The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.