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Sam, our Third Party Claims Manager, joined Hastings Direct in 2016 as a Credit Hire Specialist. Here, Sam tells us about his development journey within Claims.

Can you tell us a bit about your work you do here at Hastings Direct?

As the department lead for Credit Hire, I have operational responsibility for up to 50 staff, supporting team leaders, helping to shape our strategies in the market and working with my fellow department leads in technical claims to try and minimise our £ spend.

Professional and personal development is part of Hastings Direct culture. Tell us a bit about your journey at Hastings Direct.

I joined Hastings Direct in 2016 as a Credit Hire Specialist to support the department whilst Hastings took its first major steps into Credit Hire. I then moved back into leadership and in October 2018, I was successful in my application for my current role. Hastings encourages you to be brave and accountable, they support you through whatever career journey you want to take. I’ve also been lucky enough to welcome my first child into the world and Hastings has been hugely supportive of me as a father.

Why should someone consider joining the Technical Claims department at Hastings Direct?

Technical Claims is an exciting area to work in, our role is to assess claim cost to deliver the best possible outcomes for the company and our customers. There’s great opportunity to learn about various parts of a claim including liability, indemnity, property damage, credit hire and bodily injury. On top of that it’s a fast paced and an area that is changing heavily as we move towards the personal injury reforms and the markets likely shift towards exploiting the Credit Hire market.

To end, can you tell us what non-work related element you enjoy most at Hastings Direct?

Hastings has a great wellbeing programme and is a huge advocate of mental health and they understand and embrace that we’re all individuals.


If you would like to find out more about the opportunities in our Technical Claims team, click here