Our promise

We know it’s our colleagues’ talent, dedication and drive that is the secret to our success. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled candidates regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment/identification or marital/family status.

If you’re concerned that you may not meet all requirements of the role you are interested in, we encourage you to apply regardless. We may be in touch to discuss another opportunity that could be an ideal match for your skills and experience.

A positive and seamless candidate experience is front of mind at Hastings Direct, and we endeavour to support and guide you through each step of the interview process.

Our recruitment process

Once you’ve submitted an application, the Recruitment team will review it and be in touch. We’ll always communicate the outcome of your application, no matter what stage of the process you reach. If you’re successfully shortlisted, next steps will be clearly communicated to you at the time, but you can get an idea of what our recruitment process looks like for most of our roles by scrolling through the tiles below.

New response

Upon submitting your application, you’ll receive an acknowledgment email and expected timeframes for you to hear back from us.


Your CV and application form will be reviewed based on your skills, experience and suitability to the role you’ve applied for.


Once successfully shortlisted, interview stage may include an initial telephone interview which, if successful, will then lead to a formal interview with the hiring leader.

Employment agreement

When you’re successful at interview stage, you’ll receive a provisional offer of employment, so that you can review and make sure you’re happy with it.


Once you’ve confirmed that you’re happy with your Employment Agreement, you’ll be sent a formal offer of employment and begin onboarding.

Background checks

As a company regulated by the FCA, we have a thorough referencing process, which includes credit and criminal records checks via our trusted third party screening partner.

On boarding

There’ll be a few tasks we need you to complete online to make sure your onboarding process runs as smoothly as possible and we’ll share a guide to help you navigate these activities.


We look forward to welcoming you to the team on your first day! If you have any questions prior to this, you can of course reach out to a member of HR or your new line leader.

Preparing for interview

We understand interviews can sometimes be dauting which is why we want to share some insight into our approach during interviews, with some sample questions and guidance on how best to frame your responses.

You may have read about our 4Cs culture here at Hastings. In line with this, we’ve created a bank of behaviour-based interview questions for hiring leaders to use and incorporate into their interviews . Please see below examples of question types you could expect alongside the definitions of each of our 4cs and the behaviours that underpin them.

  • arrow-down cross Introduction
  • arrow-down cross Authentic, diligent and inclusive
  • arrow-down cross Collaboration and communication
  • arrow-down cross Accountability and ownership
  • arrow-down cross Driving development
  • arrow-down cross Introduction
  • arrow-down cross Going the extra mile
  • arrow-down cross Customer care and respect
  • arrow-down cross Customer experience
  • arrow-down cross Introduction
  • arrow-down cross Embracing and driving change
  • arrow-down cross Creative and commercial thinking
  • arrow-down cross Making it happen
  • arrow-down cross Team work
  • arrow-down cross Introduction
  • arrow-down cross Employer brand
  • arrow-down cross Collaboration and communication
  • arrow-down cross Governance and risk
  • arrow-down cross Community impact

During the interview

  • arrow-down cross Role-related questions
  • arrow-down cross Behavioural-based questions
  • arrow-down cross The STARR technique
  • arrow-down cross Your questions

Agency partnerships

From time to time, Hastings Direct will work with trusted agency partners on our preferred supplier list which is managed by the recruitment team. If you begin your recruitment journey with us via one of our partners, you can expect to be in contact with both your agency consultant, and a member of our internal recruitment team throughout the process to make sure you’re comfortable and well informed as you go along.