Being supportive is in our nature

When you join Hastings Direct, you’re joining an organisation where you can make a real difference – to our business, our customers and our local community. But most of all, it’ll make a real difference to you.

Why? Because you’ll be part of a company that listens to your opinions, respects your individuality and supports and encourages you to develop to your true potential. A company that’s constantly moving forward and looks to your ideas to take it to new and exciting levels. A place where you can learn new skills, make new friends and develop a new future for yourself.

Join us and you’ll enjoy high quality training to develop all the skills and knowledge you need to contribute to our success. You’ll discover a sociable atmosphere, where senior managers are approachable and supportive, colleagues are always ready to help each other out and great work is celebrated and rewarded. And you’ll be able to make a real contribution to local communities. What’s more, the rapid pace of change here means there are always exciting new opportunities to build on your career in any business area.

A culture of support

We encourage all our colleagues to play an active role in our company and our communities. Explore a little to find out how they get involved by scrolling through the images.

Our colleague Jane was voted as our new ‘Voice of Hastings Direct’.

Donating to Blood Bikes who are one of our local charity partners.

Hastings Direct’s summer football tournament.

A fantastic Christmas party.

Our colleagues having fun while fundraising for this years Red Nose Day.

One of our 4Cs Awards evenings.

Supporting 'Be The Change' in our Leicester office.

Our Retail Pricing and Data Science team raising money for a local cause by washing colleagues' cars.

Our leadership team in Bexhill-on-Sea supporting our local community and businesses.

The winning team at Bexhill Carnival Commando Fitness challenge.

Our colleagues in Bexhill-on-Sea pledging their support to 'Time to Change' as part of our #wellbeingatHD programme.

Supporting the Charleston world record attempt with 'Bexhill Roaring 20s'.

Our local greengrocers, Carrolls Greengrocers, supply daily fruit for our Bexhill-on-Sea colleagues.

Our first group of colleagues completing the 'Leading Teams Programme'.

Another of our 4Cs Awards evenings.

Cake and bake sales for charity.

A visit to our call centre by the Mayor of Leicester.

Supporting 'Be The Change' in our Bexhill-on-Sea office.

Rewards and benefits

When you join us, you’ll be making a real contribution to our success. And we believe you deserve to share in that success, so we’ve developed an attractive, competitive and flexible salary and benefits package that recognises and rewards your part in our growth. This includes:

Core benefits
Voluntary benefits

Core benefits

Annual leave
Annual 4Cs bonus
Pension
Health Cash Plan
Digital GP
Colleague Assistance Programme
Income protection
Life cover (four times your salary)

Voluntary benefits

Buy and sell holiday
Dental Insurance
Childcare vouchers
'Cycle to work' scheme
Discounts and cashback with many retailers
Eye care
Hastings Direct product discounts
Hastings Share Incentive Plan (SIP)
Health Assessment
Healthcare - cash plan
Healthcare - skin check

Supporting our colleagues

Learning and development

From day one, you’ll have access to a whole range of training and development opportunities. And throughout your career here, you’ll have regular reviews with your manager to assess your development needs and areas you should focus on. It all starts with the initial training and guidance for your first role. If that role is customer facing, you’ll have access to a full learning programme that’ll support you through the five career levels, as well as classroom and live academy training.

Whatever team you join, you’ll also be able to take advantage of our online ‘Your Career’ portal. This acts as a gateway to a variety of learning programmes, from practical workshops, to downloadable guides and recommended reading. In fact, we’re always looking for new ways to help our people improve their skills and further their careers. That’s why we introduced our apprenticeship programmes in 2017.

Listening to you

Join us and we’ll encourage you to voice your opinions when it comes to business decisions. So, it makes sense that we’ll also listen to you about life at Hastings Direct.

That’s why we run an annual engagement survey to find out what our people think about working here. But it’s not just a token exercise. We use the feedback to form company-wide and local action plans that feed through to our 4Cs objectives.

Of course, it doesn’t stop there. Our people have the scope to voice their thoughts, ideas and frustrations - in fact, whatever’s on their mind – through a weekly newsletter, monthly colleague forums, annual colleague roadshows and even in the coffee queue.

Saying thank you

We believe our people deserve to be recognised for going the extra mile and producing great work. So, we use the 4Cs to measure the effect individual and group performance has had on our colleagues, company, customers and local communities.

With our 4Cs Awards programme, you’ll be able to nominate anyone in the business for the impact they’ve had. There are monthly and annual awards, and in 2017 there were over 2,060 nominations, with the seven most deserving winners receiving recognition at our annual 4Cs Awards event.

Supporting great causes

Throughout the year our people make massive efforts to raise money for our charity partners, as well as contributing to the local communities we work in through a wide range of fundraising events and activities. In 2018 the beneficiaries are:

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An inclusive workplace

We encourage our people to be themselves, because we believe diversity of thinking and different perspectives strengthen the way we work. So, we regularly monitor the demographic and diversity of our colleagues.

Every stage of our recruitment and selection process is designed to bring out the best in you. To help us attract and retain the best talent in our industry, regardless of your background. Which means that we encourage you to bring your whole self to work. We celebrate our differences and never discriminate.

You’ll find it’s an approach that continues throughout your career with us.

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3.3

The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.

3.6

As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.