Being supportive is in our nature

When you join Hastings Direct, you’re joining an organisation where you can make a real difference – to our company, our customers and our local community. But most of all, it’ll make a real difference to you.

Why? Because you’ll be part of a company that listens to your opinions, respects your individuality and supports and encourages you to develop to your true potential. A company that’s constantly moving forward and looks to your ideas to take it to new and exciting levels. A place where you can learn new skills, make new friends and develop a new future for yourself.

Join us and you’ll enjoy high quality training to develop all the skills and knowledge you need to contribute to our success. You’ll discover a sociable atmosphere, where senior managers are approachable and supportive, colleagues are always ready to help each other out and great work is celebrated and rewarded. And you’ll be able to make a real contribution to local communities. What’s more, the rapid pace of change here means there are always exciting new opportunities to build on your career in any business area.

Focused on your wellbeing

We want everyone who works here to have the chance to achieve their full potential. But we also put their wellbeing at the heart of everything we do, so they can live healthier and happier lives, both inside and outside work. That’s why we launched our Wellbeing programme in 2017.

Join us and you’ll have access to a variety of programmes to support your physical and mental health. Activities may include:

  • Yoga
  • Pilates and Mindfulness
  • Financial Advice workshops
  • Stop smoking Clinics

Our Mental Health Digital Learning module helps support colleagues and leaders spot the early signs of mental health problems, providing tips and coping strategies on how best to approach and support those who may be struggling. Colleagues can also attend a mental health workshop that is interactive and promotes the wellbeing programme, as well as encouraging colleagues to talk openly about mental health. In addition, we also have a fantastic network of wellbeing champions and mental health first aiders who are trained to support colleagues and leaders on a number of health matters.

Our colleagues’ mental health and wellbeing is important to us.

Supporting our colleagues

Saying thank you

Join us and you can expect more than just a thank you for going the extra mile and producing great work. In our 4Cs Awards we measure how individual and group performance affects our colleagues, company, customers and local communities.

It’s about rewarding colleagues who perform for their team, give amazing customer service or help local communities. You can nominate anyone in the business and in 2018, we had over 3,000 nominations. 12 overall winners were recognised at our annual 4Cs Awards event and even more colleagues received monthly awards.

Learning and development

From day one, you’ll have access to a wide range of training and development opportunities. It all starts with your initial induction programme that gives you everything you need to kick off your career with us.

You’ll also have access to our online ‘yourcareer’ portal. This opens the door to an exciting variety of learning programmes, from practical workshops, to blended learning modules and apprenticeships.

Listening to you

At Hastings your opinion matters. That’s why we run an annual engagement survey to find out what our colleagues think about working here. We use the feedback to form company-wide and local action plans.

Of course, it doesn’t stop there. Our colleagues have the scope to voice their thoughts and ideas - in fact, whatever’s on their mind - through a weekly newsletter, monthly colleague forums, annual colleague roadshows and even in the coffee queue.

Rewards and benefits

When you join us, you’ll be making a real contribution to our success. And we believe you deserve to share in that success, so we’ve developed an attractive, competitive and flexible salary and benefits package that recognises and rewards your part in our growth. Our rewards include:

Because we want to invest in you and your family

  • Bonus schemes. Celebrating and rewarding your individual successes
  • Income protection. For when you need it most
  • Life cover. Offering four times your annual salary

Because we care about your future

  • Pension plans. Choose from a variety of plans to suit your needs
  • Health care plans. Offering help with the cost of medical treatments
  • Digital GP. Access to 10-minute video GP consultations for you and your family
  • Dental cover. Insurance that keeps you smiling
  • Health assessments. Choose from a range of assessments throughout the year

Because we care about work : life balance

  • Annual leave. Our standard holiday allowance is between 25-27 days leave, plus bank holidays with the option to purchase an additional three days per year as part of our buy/sell holiday scheme
  • Buy and sell holiday scheme. Opportunity to buy and sell up to three days each year


Because every little helps

  • Colleague assistance programme. Supporting you with anything, anytime, anywhere
  • Cycle to work scheme. Great for commuting and helps the environment too
  • Retail discounts. Great savings with discounts and cashback at exclusive retailers
  • Hastings Share Incentive Plan. Invest in our business and when we succeed, we all succeed
  • 4Cs Awards. Recognising your contribution with monthly and annual bonuses and awards
  • Discounted rail travel. Great savings on travel with our discount partner Easit

Celebrating success

We promote our successes throughout the year. Scroll through the images to see us celebrating our colleagues and their amazing work.

Leicester retail team celebrates their achievements with the monthly 4Cs awards.

We had over 570 4Cs nominations in January 2019, so we’re on course to smash our 2018 record.

Frances, Sarah and Timothy have all been with us for twenty years – well worth a celebration!

Colleagues Paul, Kishan, Mohammed and Deep flipped their way to victory in Leicester market’s pancake race.

3.3

The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.

3.6

As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.