Being supportive is in our nature

When you join Hastings Direct, you’re joining an organisation where you can make a real difference – to our company, our customers and our local community. But most of all, it’ll make a real difference to you.

Why? Because you’ll be part of a company that listens to your opinions, respects your individuality and supports and encourages you to develop to your true potential. A company that’s constantly moving forward and looks to your ideas to take it to new and exciting levels. A place where you can learn new skills, make new friends and develop a new future for yourself.

You’ll discover a sociable atmosphere, where senior managers are approachable and supportive, colleagues are always ready to help each other out and great work is celebrated and rewarded. And you’ll be able to make a real contribution to local communities. What’s more, the rapid pace of change here means there are always exciting new opportunities to build on your career in any business area.

Focused on your wellbeing

We want everyone who works at Hastings to have the chance to achieve their full potential whilst putting their wellbeing at the heart of everything we do, so they can live healthier and happier, both inside and outside work. That’s why we launched our Wellbeing programme in 2017.
Join us and you’ll have a variety of wellbeing programmes to support your mental, physical, financial and social health.  Activities may include:

  • Various awareness and educational wellness initiatives throughout the year
  • Access to a vast library of wellness support and information to help you live a healthy and happier lifestyles.
  • Personalised financial support from our financial partner, Nudge.
  • Access to the company’s Colleague Assistant Programme (CAP) which also has a free app for colleagues to download accessing a range of webinars, factsheets and four week programmes to support you and your dependants wellbeing needs.
  • Access to our mental health app in partnership with Thrive which supports colleagues who have not just poor mental health but good. 

Our Mental Health Digital Learning module also helps support colleagues and leaders spot the early signs of mental health within others, providing tips and coping strategies on how best to approach and support those who may be struggling, and understanding coping strategies available both inside and outside of Hastings. In addition, we also have a fantastic network of Wellbeing Champions and Mental Health First Aiders who are trained to support colleagues and leaders on a number of health matters.
Our colleagues’ mental health and wellbeing is important to us.

Supporting our colleagues

Saying thank you

Join us and you can expect more than just a thank you for going the extra mile and producing great work. Our 4Cs Awards offers colleagues the chance to nominate team members for their achievements and for going the extra mile for our customers, colleagues, company and communities on a monthly and annual basis.

In 2019, we had over 3,500 nominations, with many colleagues receiving monthly recognition. From the nominations, 112 colleagues made up the teams and individuals who were chosen as our overall winners of the seven categories, receiving their coveted awards at our annual 4Cs Awards black tie event.

Learning and development

From day one, you’ll have access to a wide range of training and development opportunities. It all starts with your initial induction programme that gives you everything you need to kick off your career with us.

You’ll also have access to our online ‘yourcareer’ portal. This opens the door to an exciting variety of learning programmes, from practical workshops, to blended learning modules and apprenticeships.

Listening to you

At Hastings your opinion matters. That’s why we run an annual engagement survey, designed to understand how colleagues feel about life at Hastings and what we do for our 4Cs. We use the feedback to form company-wide and local action plans.

Of course, it doesn’t stop there. Our colleagues have the scope to voice their thoughts and ideas - in fact, whatever’s on their mind - through a weekly newsletter, monthly colleague forums, annual colleague roadshows and even in the coffee queue.

Rewards and benefits

When you join us, you’ll be making a real contribution to our success. And we believe you deserve to share in that success, so we’ve developed an attractive, competitive and flexible salary and benefits package that recognises and rewards your part in our growth. Our rewards include:


Because we want to invest in you

  • Annual bonus scheme. Rewarding company and individual success.
  • Hastings Share Incentive Plan. You can buy up to £150 of shares each month. We will match the first £30 of any monthly purchase you make.
  • Income protection. Providing an income if you were unwell and unable to work.
  • Life cover. Offering four times your annual salary.


Because we care about your future

  • Pension plan. To help you save for your retirement, we will match your contribution up to 10% of your salary.
  • Family-friendly workshops. Learn what support we can give expectant and working parents.
  • Health and dental care plans. Help with the cost of medical treatments.
  • Digital GP. Access to video consultations with a registered GP for you and your family.


Because we care about work : life balance

  • Working flexibly. With many of our roles, we offer flexible hours and options to work from home.
  • Annual leave. Our standard holiday allowance is between 25-27 days leave, plus bank holidays or equivalent.
  • Buy and sell holiday scheme. Opportunity to buy and sell up to five days each year.


Because we care about you

  • Well-being programme. Access to a variety of resources to support your physical and mental health, for you and your family.
  • Hastings Direct rewards. Discounts and cashback with local and national retailers.
  • Discounted Hastings Direct products.
  • Discounted rail travel. Great savings on some rail and bus travel routes with our discount partner.
  • Cycle to work scheme. Great for commuting and helps the environment too.
  • Recognition and celebration! Recognising your contribution with monthly and annual awards.

Celebrating success

We promote our successes throughout the year. Scroll through the images to see us celebrating our colleagues and their amazing work.

2020 4Cs awards – We had over 300 nominations in January 2020 from colleagues, for colleagues.

4Cs awards – 2019 4Cs winners

Long service awards – Long service awards including two colleagues celebrating 20 years’ service

Charity – Colleague walk 10 miles to raise money for St Wilfrid’s Hospice