Actuarial and Data Science at Hastings Direct

We are a combined team of Actuaries and Data Scientists who work on a broad range of projects that play a crucial role in the company’s success. By studying historic claims data, analysing customer behaviour and championing the adoption of the latest machine learning (ML) techniques, we leverage powerful insights from customer information. This helps us to collect enough premiums to cover the cost of claims, whilst staying competitive for new and existing customers.

In our team, you’ll work in a fast-paced environment on projects that materially change how we price insurance for our customers. Colleagues use analytical minds and a passion for data to create innovative and creative solutions to problems while understanding how their decisions impact our key business outcomes.

We offer colleagues the opportunity to develop both their technical and soft skills through providing projects that will challenge them to use the latest data science and actuarial techniques and then present their approach and results to stakeholders. Colleagues get the chance to work on a range of different projects, from beginning to end, including both the technical and commercial side of the project.

A group of Hastings colleague sat around a laptop and having a conversation.

How we work

Two Hastings colleagues in a green work booth.

Being a data-driven company, we have a large amount of data available to us. To make the best use of this, we’ve invested in an entirely cloud-based technology stack. We use Snowflake to store our data, a combination of Python notebooks and DataBricks to build ML models, and Azure DevOps pipelines to deploy our models via a dedicated ML Engineering team.

Collaboration is key to the work we do, with us working closely with other teams in Underwriting, such as Data Engineering, Product Development and Risk Pricing. We use Github as one of our main version control and collaboration tools, with colleagues from different teams all feeding into a project through the platform.

We appreciate the importance of bringing the team together, and how this can improve our collaboration and communication skills, so we offer a hybrid working approach from our Bexhill and London offices.

There are plenty of opportunities for colleagues to develop and grow in their career. As a team we encourage the use of the online learning platforms Coursera and O’Reilly provided at Hastings for self-development. We also offer Data Science graduate schemes that give candidates the opportunity to work in multiple teams to grow their technical ability and wider business skills. For Actuarial Science, we offer colleagues an apprenticeship opportunity so they can work towards a professional qualification while working with us and applying what they have learnt in their studies.

Where our teams are based

Not all of our teams operate from all of our offices. Below you can see the offices in which these teams are based.

Meet some of the team

A photo of Lily, who has long brown hair, wearing a patterened blouse.

Lily, Actuarial Analyst

I joined Hastings straight out of university and since then I've had the chance to work on a huge variety of projects that have helped develop our core car pricing. From building predictive peril models that form the foundation of a customer's price, to creating dashboards that help us stay on top of changing trends, quickly spot data issues and support the wider business in making more informed decisions.

I've also had the opportunity to work closely with other teams in Underwriting, giving me valuable insight into how our analysis feeds into real commercial outcomes. I love the variety, the problem‑solving and the constant learning curve, which makes it a fantastic role for anyone who enjoys working with data and wants to help drive smarter pricing as we push towards digital and data excellence.

Sam, who has brown hair, a moustache and glasses.

Sam, Data Science Manager

As a Data Science Manager, I lead a team of Data Scientists working on a wide variety of projects, delivering models to be used in a lot of different contexts around the business. I feel that Hastings is at the forefront of innovation when it comes to data science in the insurance industry, as our in-house built platforms allow us to deploy pretty much anything, so we can be very creative with the kind of models we can deploy. As a result, every project I’ve worked on here at Hastings has been highly technical and has required a fair bit of thinking outside the box, which I really enjoy. There’s a big culture of fostering collaboration and innovating new ideas between different data science teams across the entire business, and continuous development is highly encouraged.

A photo of Divya with long dark hair wearing a bright pink blazer and blue jeans.

Divya, Data Scientist

I joined Hastings in 2022 from a technology background with no prior insurance experience. Since then, I've worked on a range of models that support our core car pricing engine, helping to turn data into solutions that deliver real business value. What stood out to me from the start was how much Hastings invests in its people. The supportive culture and close collaboration with teams across Underwriting made it easy to build my understanding of the insurance industry, while opportunities such as lunch and learn sessions continue to support learning and knowledge sharing across the business. Today, I'm part of an experimental team focused on exploring and implementing new machine learning approaches, supported by technology and infrastructure that enable rapid and efficient innovation. I've also had the opportunity to help train and develop others, which has been a rewarding part of my growth. It's a great environment for anyone who enjoys continuous learning, collaboration, and using data to make a meaningful impact.