Claims at Hastings Direct

In Claims, we aim to reassure our customers, and get them back on the road as quickly as possible. How? By settling claims fairly, while also looking to save the company unnecessary costs.

It’s not surprising that working in claims is all about excellent customer service. We receive calls from a range of customers who’ve usually just had quite a traumatic motoring experience. Join us and you’ll need to be good with people, able to empathise with the customer’s situation, and have an eye for detail to get all the relevant information so the claim goes as smoothly as possible. Don’t worry if you’ve never done this kind of work before - our excellent training programmes will help you to develop the relevant technical skills.

We’re always looking to improve the service we give to customers, as our business continues to grow, so claims is a dynamic and rewarding place to build your career. If a career in claims does appeal to you, you may also be interested in the opportunities we have to offer in Customer Services.


Our Claims teams

  • arrow-down cross Technical Claims
  • arrow-down cross Claims Customer Service

Where our teams are based

Not all of our teams operate from all of our offices. Below you can see the offices in which these teams are based.

Meet some of the team

Libbie, Performance Claims Team Leader

I started working as a First Notification Of Loss (FNOL) handler at Hastings Direct in 2013 in a part-time role whilst I was studying at college. I enjoyed the culture so much that a year later I decided to go full-time and focus on a career at Hastings. I’ve had so many great opportunities during this time, progressing into a Technical Advisor role before becoming a Performance Coach in 2017. In 2019 I was successful in my application to become the Bexhill Performance Team Leader, a job I love because I’ve always been passionate about helping and supporting others. Throughout my time with Hastings I’ve also travelled to other sites including Leicester, Liverpool and South Africa, which was an amazing experience.

Christina, Claims Customer Service Team Leader

I began my journey at Hastings Direct in 2014. Hastings Direct offered me so many opportunities to develop myself, progress in different areas within in Claims and help me find my passion for supporting and leading others. I started as a Claims Advisor in the contact centre where I was able to support our customers when making a claim. I progressed into case handling and was heavily involved with how we could support our customers further. I was a performance coach for claims which was incredibly rewarding as we were able to watch colleagues grow and develop whilst also embedding a coaching culture across the company. I am now a team leader within Claims Customer Service which has given me the opportunity to lead and inspire colleagues to unlock their own potential!

Ashley, Subrogation Portal Negotiator

I joined Hastings Direct in 2016 in the Customer Service area. I initially had no plans to grow a career within insurance, however an opportunity arose six months later for a role in the First Notification of Loss area within Claims, which is where my interest in motor claims & insurance really started. Since joining the First Response team in early 2017, I’ve had the chance to progress through to Technical Claims, working within the Intervention department and then into my current role within the Subrogation Portal. I am currently working towards becoming a Technical Claims performance coach and have been gifted the opportunity to temporarily support the coaches which has given me great insight and exposure to the department. Overall my experience working within Hastings Direct has been nothing but positive and I’m so grateful for all of the opportunities that I’ve been given to allow me to grow my career within the insurance industry.