Our team supports customers when they need us the most. Our role is to be there for them following an incident and then to support their claims journey. The First Notification of Loss (FNOL) team are there to help customers log their claim and helping them to navigate the process. We aim to do this by providing a great experience and being empathetic to their situation.
As a case handler you’re not only dealing with customers over the phone, you’ll also support elements of the first three days of their claim and act as a case handler. Our teams are target focused and we balance a high performance culture with high engagement and great opportunities to develop within Hastings.
We have a great track record of both career and salary progression and pride ourselves on supporting our people through coaching and investment. For candidates looking to utilise their existing claims experience, this is a great chance to join a growing business with opportunities across our claims teams. Or for those looking to join our teams internally, we offer great training for colleagues to bridge the gap from their current role.
Not all of our teams operate from all of our offices. Below you can see the offices in which these teams are based.
Where do I even begin? The Notification department at Hastings Direct is an incredible place to work. As the first point of contact after an accident, we support our policyholders when they need us most, guiding them through their claim and ensuring the best possible outcome. From arranging repairs to managing vehicle write-offs, our work genuinely makes a difference. Alongside inbound calls, we benefit from dedicated offline days each week, allowing us to focus on vital administrative tasks such as reviewing documentation, liaising with our network providers and keeping claims moving smoothly. This balance creates variety, ownership, and continuous learning.
What truly sets Notification apart is the flexibility, clear progression opportunities, and exceptional support across the team. Morale is high, collaboration is encouraged, and achievements are consistently celebrated. The culture is positive, empowering, and motivating, making Notification not just a department, but a place where people thrive every single day together.
I joined Hastings Direct almost 10 years ago and have been part of the Customer Claims team for the last 4 years. I began my claims journey with Notification - the first port of call for customers after an accident or incident! I was given ample opportunities to improve my knowledge and skills of the industry and claim's function including enrolling onto an apprenticeship. I was offered the opportunity to lead a team providing assurance and insights for Notification and over the past two years I have grown this role to support all of Customer Claims. I enjoy my role, no two days are the same - and there are plenty of opportunities to grow and develop!
I joined Hastings in February 2021 having after leading several teams across motor finance, energy and retail industries… I have loved every minute since! I am a Contact Centre Leader in Claims Operations and my team are accountable for supporting customers when they need us most… at point of incident.
During my time here at Hastings, I feel so privileged to have worked with so many talented and likeminded colleagues across Retail, Claims and Commercial Teams. Everyone is so down to earth and made me feel so welcome. Definitely proud to be part of the team here and hope to be here for many years to come!
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