Information Technology :: Hastings Direct Careers

Information Technology at Hastings Direct

As Hastings Direct continues to grow and evolve to meet market needs, our information technology team is in the driving seat, creating a digital organisation. With the introduction of apps, self-service options for customers and the new Guidewire platform, it’s an exciting time to join our team.

We’re a proactive, strategic, business-facing IT team that keeps up-to-date with market changes to develop solutions that improve customer experience, security, resilience and cost control. With a focus on customer needs, we work with a range of advanced tools and processes that support an agile culture, as well as complex systems and cutting-edge technologies. In fact, we aim to be the leading UK insurance brand for simplicity through digital.

To achieve this, we need strong communicators and team players who can work collaboratively and are always keen to learn. Bring us this and we’ll give you access to both in-house and external training to build your skills and knowledge.

Our Information Technology teams

IT Delivery

As well as fixing problems and planning improvements to existing systems, we also support the technical implementation and delivery of new systems across the company and ad-hoc projects.
IT Infrastructure

From installing and maintaining cables in our buildings, to keeping systems running, we make sure all our IT equipment and systems work.
IT Operations and Service Desk

We support system issues for everyone at Hastings Direct and make sure they have all the IT equipment they need, such as phones and laptops.
Testing

We play a vital role, ensuring the quality of new developments before they go live. Using a variety of advanced technologies and working closely with other Hastings Direct teams, we apply a range of tests, including business user acceptance testing.

Where our teams are based

Not all of our teams operate from all of our offices. Below you can see the offices in which these teams are based.

Bexhill-on-Sea

Leicester

London

Meet some of the team

Tim Padwick, Applications Developer

There are so many wonderful things about working for Hastings Direct. My favourite is the way the company helps colleagues develop their careers. I started off on the phones and worked my way to an Analyst Developer role. My current role can be incredibly busy. At the moment, we’re implementing a new broker system, so I’m helping to refine the application to the company’s needs. We work in an agile environment and everything’s fast paced. But I love the company culture and enjoy working with everyone. In my previous job, I worked a lot on my own and it could get lonely.

Raymond Allen, 2nd Line IT Support Technician

I’ve always lived in Bexhill-on-Sea, so the opportunity to join a dynamic company where I could walk to work was too big to pass up. The best thing about working here is the people. Our team are great - we know how to work hard, but we have fun at the same time. And we’re always there to support each other if needed. We’re making lots of changes at the moment, retiring old systems and implementing new ones, while keeping the business running at the same time. It makes it enjoyable, because every day’s different.

Inside Hastings Direct

Senior Project Manager, Neil, provides an insight into his role as well his experience of joining Hastings Direct.

Howard, one of our Senior Business Analysts, shares what it was like starting his role during lockdown.

Hear from Jack who has benefitted from our IT Graduate Scheme

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