Personal Loans at Hastings Direct

Personal Loans is one of the newest teams at Hastings, so we really think of ourselves as a ‘start-up’ with the backing of one of the UK’s largest insurance providers! We’re aiming to build a market-leading lending business that delivers straightforward products and easy digital service at a great price. To do this, we need people who excel when working with numbers and data, technology and in customer service. As a self contained team, our work is really varied – we have all kinds of roles, from credit risk and pricing, to IT and data, through to underwriting and customer service.

If you like working at a fast pace and you’re not afraid to roll up your sleeves and get stuck into helping us build a brand new business, you’ll be right at home in our Loans team. You’ll get real responsibility to shape our product from day one and we’re looking for bold people with lots of ideas to come on board. We’re a dynamic team spread across multiple sites and our whole team works from home at least part of the time. Come take a look at what roles we’ve got available!

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How we work

A male and female colleague sat in an office, smiling at each other in conversation.

You’ll have real flexibility to work in our friendly offices as well as the ease of working from home if you like and, for some roles, we’re happy to discuss applications for full homeworking. Personal Loans is a dynamic and friendly team to work in, so you’ll feel like a real part of the team regardless of location!

You’ll get essential training for your role but, as a small team, enthusiasm for on-the-job learning is essential. Personal development is encouraged throughout Hastings, so apprenticeship learning alongside your day-to-day role is also available.

You’ll thrive here if you’re looking for real responsibility from day one, enthusiastic to learn on the job and keen to roll up your sleeves and help us build a brand new product!

Where our teams are based

Not all of our teams operate from all of our offices. Below you can see the offices in which these teams are based.

 
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Bexhill-on-Sea
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Leicester
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London

Meet some of the team

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Kane, Collections Team Leader

I joined Hastings in January 2022 to build out our collections function. Even though I came from a similar background, I noticed a massive positive change when coming to Hastings. The culture in the Loans team is above and beyond anything I could have expected and there is a massive focus on collaboration within the team. I've been able to develop such a wealth of skills and experience in the short amount of time I've been here purely because of the positive culture within the team. There is always something to get involved with and great things ahead.

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Adrianna, Operations Team Leader

I have nearly four years of experience in the Loans business and currently work as a Team Leader. My team acts as the entry point into the wider Operations area, where I’m responsible for training, onboarding, coaching, and developing colleagues into fully skilled Customer Service professionals.

My team manage inbound calls and emails, support new business customers with their applications, and guiding them through their in‑life experience to ensure it’s positive and seamless.

I began my career at Hastings in 2013 and have worked across multiple roles and departments, giving me a strong understanding of both the business and our customers. I’m passionate about our 4C’s culture and value the supportive environment we create, always focused on achieving great outcomes for our customers, colleagues, company, and community.

I’m proud to be part of the Loans team and excited for the future, continuing to grow, develop, and contribute to our success!

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Joshua, Partnerships Leader

I joined the Loans team nearly four years ago as a Partnerships Executive, having previously held a similar role within the Insurance team. My role is highly varied, working closely with teams across Loans and collaborating with colleagues in Insurance.

I’m responsible for managing relationships with our existing suppliers—ensuring they remain collaborative, progressive, and forward-thinking—while also identifying new opportunities to help grow and evolve the business through data, technology, and distribution. Since joining, I’ve been promoted to Partnerships Lead, and I genuinely enjoy my job and the people I work alongside.

The Loans team is a fantastic place to be—we’re going from strength to strength and have ambitious plans for the future. Feel free to reach out if you’d like to learn more about Hastings Loans.

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