Operational leadership jobs in Bexhill-on-Sea and Leciester

Operational leadership at Hastings Direct

Here at Hastings Direct, we're passionate about leadership. Our Leaders create the right environment for our customer facing colleagues to grow and perform at their best.

As our company grows we need our leaders to create and drive a success culture within their team so that the service delivered becomes a key differentiator for colleagues and customers.

Our sites in Bexhill-on-Sea and Leicester are fast-paced, dynamic and constantly evolving to keep pace with customer needs. We give our people in-depth training and support to ensure they're up to speed with every change once successful a team leader can look to develop their role in operations and across the business.

If you are a Contact Centre Leader or Team Leader with a positive and pragmatic attitude, with the ability to influence and motivate colleagues and work with them to create high performance, then we would like to hear from you. We often have opportunities on both Full Time and Part Time basis.

Positions where you can thrive as a leader

Team Leader

Contact Centre Leader

Meet some of our leaders

Kingsley Parsons
Retention Team Leader

I joined Hastings Direct after hearing about the opportunities to progress and the training available. I wanted to develop my leadership skills further after gaining valuable call centre experience. I’ve always liked the coaching element of my role and developing colleagues in my team. In a performance-driven environment, it’s great to be able to see how I’m helping them improve on a daily basis. I really enjoy the friendly atmosphere here. In the call centre, there’s always an element of fun, with regular incentives and competitions.

Stephanie Lainchbury
Contact Centre Leader

I chose Hastings Direct over another job offer because I had a call centre background and was used to a fast-paced environment. The 4Cs framework also appealed to me. I enjoy the quick rhythm of the working environment and value the opportunities to develop by learning new skills and knowledge as well as progressing my career. There’s extensive training and if an employee has a knowledge gap, there’s always a chance to build on this and support their understanding. The benefits package is an added bonus, together with the strong recognition everyone receives for their hard work and contribution.

Where our Operational Leaders are based

Not every one of our roles are available in all our Hastings Direct offices. Here are where you can find the roles you are interested in.

Bexhill-on-Sea

Leicester

London

Inside Hastings Direct

Meet Audrey and hear how working in a diverse workplace makes her feel comfortable to be herself

Leicester Family Fun Day And Charity Partner Football Match

Meet Enterprise Architect Gareth, and hear why he enjoys working for Hastings Direct

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Latest jobs

Here are just some of the vacancies that we currently have for Operational Leaders. Simply, click on the 'Full details' button to find out more. You can see all the jobs we have here by clicking the 'Search all jobs' button.

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3.3

The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.

3.6

As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.