Operational leadership at Hastings Direct

Here at Hastings Direct, we're passionate about leadership. Our Leaders create the right environment for our customer facing colleagues to grow and perform at their best.

As our company grows we need our leaders to create and drive a success culture within their team so that the service delivered supports our strategy being the best and biggest digital insurer and that we retain our customers at every opportunity.

Our sites in Bexhill-on-Sea and Leicester are fast-paced, dynamic and constantly evolving to keep pace with customer needs.  Our leaders need to play a key role to make sure their colleagues feel well supported through change and have the ability to lead bold and confident conversations. 

If you are a Contact Centre Leader or Team Leader with a positive and pragmatic attitude, with the ability to influence and motivate colleagues and work with them to create high performance, then we would like to hear from you. We often have opportunities for both full time and part time roles.
 

Positions where you can thrive as a leader

Team Leader

Team Leader

Managing a team of Customer Representatives you will make an active difference to our colleagues and customers by inspiring, engaging and motivating your team to provide a straightforward service to our Customers and be accountable for delivering strong commercial performance within your team.

Contact Centre Leader

Contact Centre Leader

Successfully lead and develop the Contact Centre and its colleagues to deliver straightforward service to our customers You will lead and coach your team to deliver against the 4Cs performance framework, taking accountability for delivery against company objectives, demonstrating transformational leadership capabilities.

Where our operational leaders are based

Not all of our teams operate from all of our offices. Below you can see the offices in which these teams are based.

 

Meet some of our leaders

Kingsley, Retention Team Leader

I joined Hastings Direct after hearing about the opportunities to progress and the training available. I wanted to develop my leadership skills further after gaining valuable call centre experience. I’ve always liked the coaching element of my role and developing colleagues in my team. In a performance-driven environment, it’s great to be able to see how I’m helping them improve on a daily basis. I really enjoy the friendly atmosphere here. In the call centre, there’s always an element of fun, with regular incentives and competitions.

Stephanie, Contact Centre Leader

I chose Hastings Direct over another job offer because I had a call centre background and was used to a fast-paced environment. The 4Cs framework also appealed to me. I enjoy the quick rhythm of the working environment and value the opportunities to develop by learning new skills and knowledge as well as progressing my career. There’s extensive training and if an employee has a knowledge gap, there’s always a chance to build on this and support their understanding. The benefits package is an added bonus, together with the strong recognition everyone receives for their hard work and contribution.