Programmes and Change at Hastings Direct

Hastings Direct is an agile business whose success has been driven by change. We’re the team that helps the business to manage change and ensure that it’s implemented effectively across all departments. This involves working closely with people across the business as well as with external partners on a range of projects.

We’re an open and friendly team that includes a mix of business analysts and project managers. As a business analyst, you’ll focus on the detail, identifying business requirements, producing initiation documents and ensuring projects achieve their goal. We look for project managers who can motivate and lead a team to deliver a project within deadline and budget. As well as being a strong facilitator, you’ll need the presence to report to senior managers.

Most of all, whether you’re a business analyst or a project manager you’ll need to the ability to recognise colleagues’ strengths and weaknesses, and coach them through different challenges when required.

Our Programmes and Change teams

Programmes and Change

Programmes and Change

Our teams focus on a wide variety of business change projects and work closely with the other departments to ensure change is introduced on time, on brief and on budget.

Meet some of our Programmes and Change team

Charlotte Jakeman
Change Administrator

What attracted me to Hastings Direct was how they recognise and reward employees for their hard work and the potential to progress your career. The nature of our team means my workload’s continuously changing, which keeps me engaged. I enjoy helping the individual teams and projects and gaining insights that boost my knowledge. But it’s the people who make it such a great place to work. Everyone’s approachable - even senior managers - which gives it a good vibe. And the recognition and rewards through events, prizes and gestures show they value all employees.

Where our Programmes and Change teams are based

Not every one of our roles are available in all our Hastings Direct offices. Here are where you can find the roles you are interested in.

Latest jobs

Here are just some of the vacancies that we currently have in Programmes and Change. Simply, click on the 'Full details' button to find out more. You can see all the jobs we have here by clicking the 'Search all jobs' button.

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The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.