Motor insurance policies aren’t taken out in the hope that a vehicle incident occurs and it’s rare for a customer to utilise their policy to make a claim. If that unfortunate time comes, our primary goal is ensuring that our customer receives a service that’s second to none, getting them back on the road quickly with the aim that they’ll want to renew their policy with us.
In striving to meet this goal, we’re passionate about:
Our agile, fast paced and forward-thinking claims department offers a diverse and exciting career for the right people. You’ll receive exposure within a wide variety of disciplines and will develop technically, commercially, analytically and hone your leadership skills.
Where you’ll be based
We’re committed to hybrid working. You can work mostly from home, with as and when required visits to our Leicester, London or Bexhill offices.
We understand that your first graduate role should be more than just a job. Starting your career at Hastings Direct gives you the chance to make your mark in an ambitious, rapidly growing and digitally driven business. A company that genuinely cares about you as an individual, respects your opinions and listens to your ideas. One where you can make a positive difference, because you’re encouraged to look for growth opportunities and achieve your full potential.
We aim to give you the experience and technical knowledge to progress your career. We’ll provide you with a nurturing and challenging environment to help expand your horizons, develop new skills and make new connections.
Most of all, you’ll find all the support you need from people at every level, so you can fulfil your ambitions. From managers who are approachable and supportive, to colleagues who are always ready to help each other out. In short, you’ll have all you need to launch a successful career.
This two-year programme is built to enable you to become a future Hastings leader. You will have the opportunity to gain experience across the Claims and Counter Fraud organisation; working with our operational and commercial teams to understand and help transform us as a business and be a market leader in claims management.
Over the programme, you’ll have the opportunity to work in or with a number of different parts of the claims team:
Our commercial teams are responsible for developing and implementing strategies that ensure we pay the right cost for a claim – no more, no less, and through partnership with other parts of the Hastings organisation, reach our goal of being the best in market for claims management.
Our change teams coordinate a portfolio of activity from across the function; from system changes to prioritisation of broader change across our operational, commercial or supplier landscape.
These teams ensure we have the right processes in place consistently across our department, as well as the appropriate governance framework and outcomes that are in place and are adhered to. You’ll gain a better understanding of risk assessment and management, including incident coverage.
You’ll spend time understanding Audit’s objective role within the department and their wider impact to the business. You’ll also learn how the coaching function works in an operational environment to drive the right performance outcomes.
One of the teams at the forefront of our data and analytics insights, they provide clarity on trends and performance for different areas, enabling teams across the departments to make robust and informed decisions.
Our operational teams own the claims journey and are the primary points of contact for customers, third parties and representatives; from the point we are notified of an incident right through to handling complex elements relating to injury or counter fraud.
From the moment you join us, we’ll make sure you have access to a wide variety of opportunities for both personal and professional growth. You’ll be enrolled on our early careers development programme, providing you with a suite of bespoke sessions which develop the strengths we know graduates need to be successful at Hastings Direct. You’ll also have the opportunity to network and meet others in graduate programmes across the business.
To support you in your programme, we offer dedicated development and coaching to build your leadership skills, along with regular formal training to support wider awareness of company, industry and regulatory requirements.
And our inclusive, supportive culture means you’ll have a strong support network around you. From leaders to mentors, buddies to our Early Careers team, you’ll always have someone you can talk to about anything. From your future career at Hastings Direct, to where to get a coffee!
We look for a combination of technical and personal skills, so you’ll need to have:
Qualification
A degree, achieved in the last three years
Skills
Strong ability to work collaboratively with others
Excellent communications skills, both written and verbal with exceptional organisational abilities
Behaviours
Demonstrated hunger for knowledge, curious and innovative
An ability to think independently and confidently challenge and influence the status quo in an constructive manner
Competencies in considering the commercial impact of decisions and outcomes
The first six weeks of the programme were spent getting to know the various departments that make up our Claims Operations area to gain an insight into what they do and how they work with each other. I’m just starting my first placement in property claims, where I will be assisting our Outsource Partner Manager with all things to do with our suppliers!
I recently attended a potential supplier’s client conference day where it was really interesting to hear about what they do, how they do it and how they might support our customers. They also had some guest speakers which gave an interesting insight into the wider context of their business.
Being from Leicester, I’d heard a lot of good things about working at Hastings Direct from a friend who had worked there in the past. The programme itself was an amazing opportunity to develop my skills and progress my career.
One highlight so far has been how friendly and welcoming everyone at Hastings have been throughout my journey, everyone is approachable and will always have time for you. It’s clear everyone is here to help and genuinely want to see you succeed.
After each stage, we’ll let you know if you’ve made it to the next one and what to expect. If you haven’t, we’ll be happy to give you feedback.
Choose the right programme for you, then just answer a couple of basic application questions and attach your CV.
We’ll review your application to see if you have what we’re looking for in your chosen programme.
Your chance to show us how you evaluate, reason and conceptualise, spot patterns, solve problems and use your numerical skills to draw conclusions.
An interview covering why you want to join us, with some technical questions.
From producing case studies and giving presentations, to group and role-specific tasks, this is your chance to shine.
If you’re successful, we’ll offer you a place on one of our programmes and call you to talk through the details.
Absolutely! If you meet our eligibility requirements, everyone is welcome. We suggest that you also speak with your Leader to help support with your application.
Unfortunately, we are currently unable to sponsor visas for our graduate programmes. You will be asked to provide evidence of your right to work in the UK during the selection process, and you must maintain and be able to demonstrate your right to work throughout the duration of your employment with the Company.
If you do have immigration permission (e.g. a graduate visa), this visa must cover you for the two or three-year programme and you’ll need to provide evidence of your course completion from your university before your starting date.
Yes, however throughout the recruitment process we may give you the advice that you're better suited to another programme - we always have your best interests at heart.
Yes, if you can demonstrate your suitability for the role through relevant work experience, projects or modules throughout your degree or additional skills and interests.
Yes – age is just a number although we do ask that applicants have graduated within the past 3 years.
Yes, so long as you meet the minimum requirements for the programme you’d like to apply to, and we do ask that applicants have graduated within the past three years.
This will depend on the programme you are joining. We do typically ask that you are within commutable distance to one of our offices so you benefit from in-person support when you join, further information on which office can be found within the job advert.
We are committed to ensuring our recruitment process is inclusive and accessible. We can make adjustments and offer support throughout the recruitment process to ensure that you have the best chance of success. Furthermore, if you are made an offer, we can then discuss with you the adjustments you might need to get on with the job and develop your career.
Please refer to the recruitment process to find out more about the different stages during the recruitment process which will help you identify whether you will need any support or adjustments at any stage. Please contact us to discuss any support you may require at recruitmentteam@hastingsdirect.com.
Adjustments vary depending on the specific needs or circumstances of the individual and the best way to identify the most suitable adjustments is for us to speak with you, which will allow us to determine what adjustments would be most appropriate.
Examples can include additional time, breaks, adjustable font sizes and subtitles on videos.
Please contact us to discuss any support you may require at recruitmentteam@hastingsdirect.com.
We’ve moved back to face-to-face assessment centres. You’ll be asked to attend an in-person assessment centre, in one of our offices at either Bexhill, Leicester or London.
We will advise you of the scheduled dates for your programme nearer the time so that you can keep the date free.
Each programme will start in September 2024.
If you have immigration permission that will allow you to complete your two or three year programme, you must provide evidence of your course completion from your university before your starting date.
Are you ready for a graduate programme with a fast growing, digitally-focused insurance company? A business with huge ambitions to be the UK’s best and biggest digital insurer?
An organisation that focuses on profitable growth that’s truly sustainable, by doing the right thing for colleagues, customers, the community and the company – our 4Cs? Somewhere that celebrates openness and diversity by encouraging you to be yourself – and was ranked 4th in the Inclusive Top 50 UK Employers List 2023/24?
Are you ready for a future with Hastings Direct?
Recruitment for our 2024 programmes is now closed – applications will open again in early 2025.
Find out more about...