Insurance Claims Graduate Programme

Motor insurance policies aren’t taken out in the hope that a vehicle incident occurs and it’s rare for a customer to utilise their policy to make a claim. If that unfortunate time comes, our primary goal is ensuring that our customer receives a service that’s second to none, getting them back on the road quickly with the aim that they’ll want to renew their policy with us.

In striving to meet this goal, we’re passionate about:

  • Our ability to technically handle complex cases and achieving the right claims outcomes
  • Our constant desire to optimise our processes
  • Achieving the best commercial deals and relationship management
  • Fighting fraudulent claims
  • Data and analytics
  • Our digital offering
  • Managing our risks effectively

Our agile, fast paced and forward-thinking claims department offers a diverse and exciting career for the right people. You’ll receive exposure within a wide variety of disciplines and will develop technically, commercially, analytically and hone your leadership skills.

Where you’ll be based

We’re committed to hybrid working. You can work mostly from home, with as and when required visits to our Leicester, London or Bexhill offices.

Starting your career with us

We understand that your first graduate role should be more than just a job. Starting your career at Hastings Direct gives you the chance to make your mark in an ambitious, rapidly growing and digitally driven business. A company that genuinely cares about you as an individual, respects your opinions and listens to your ideas. One where you can make a positive difference, because you’re encouraged to look for growth opportunities and achieve your full potential. 

We aim to give you the experience and technical knowledge to progress your career. We’ll provide you with a nurturing and challenging environment to help expand your horizons, develop new skills and make new connections. 

Most of all, you’ll find all the support you need from people at every level, so you can fulfil your ambitions. From managers who are approachable and supportive, to colleagues who are always ready to help each other out. In short, you’ll have all you need to launch a successful career.

Your rotations

This two-year programme is built to enable you to become a future Hastings leader. You will have the opportunity to gain experience across the Claims and Counter Fraud organisation; working with our operational and commercial teams to understand and help transform us as a business and be a market leader in claims management.  

Over the programme, you’ll have the opportunity to work in or with a number of different parts of the claims team:

  • arrow-down cross Commercial & Strategy
  • arrow-down cross Transformation
  • arrow-down cross Process Improvement and Governance
  • arrow-down cross Technical Audit and Coaching
  • arrow-down cross Claims Analytics
  • arrow-down cross Claims and Fraud Operations

Your professional development

From the moment you join us, we’ll make sure you have access to a wide variety of opportunities for both personal and professional growth.  You’ll be enrolled on our early careers development programme, providing you with a suite of bespoke sessions which develop the strengths we know graduates need to be successful at Hastings Direct. You’ll also have the opportunity to network and meet others in graduate programmes across the business.

To support you in your programme, we offer dedicated development and coaching to build your leadership skills, along with regular formal training to support wider awareness of company, industry and regulatory requirements.

And our inclusive, supportive culture means you’ll have a strong support network around you. From leaders to mentors, buddies to our Early Careers team, you’ll always have someone you can talk to about anything. From your future career at Hastings Direct, to where to get a coffee!

Meet some of the team

Tom, Insurance Claims Graduate (First Year Graduate)

The first six weeks of the programme were spent getting to know the various departments that make up our Claims Operations area to gain an insight into what they do and how they work with each other. I’m just starting my first placement in property claims, where I will be assisting our Outsource Partner Manager with all things to do with our suppliers!

I recently attended a potential supplier’s client conference day where it was really interesting to hear about what they do, how they do it and how they might support our customers. They also had some guest speakers which gave an interesting insight into the wider context of their business.

Serendip, Insurance Claims Graduate (First Year Graduate)

Being from Leicester, I’d heard a lot of good things about working at Hastings Direct from a friend who had worked there in the past. The programme itself was an amazing opportunity to develop my skills and progress my career.

One highlight so far has been how friendly and welcoming everyone at Hastings have been throughout my journey, everyone is approachable and will always have time for you. It’s clear everyone is here to help and genuinely want to see you succeed.

Our recruitment process

After each stage, we’ll let you know if you’ve made it to the next one and what to expect. If you haven’t, we’ll be happy to give you feedback.


Choose the right programme for you, then just answer a couple of basic application questions and attach your CV.

Reviewing your application

We’ll review your application to see if you have what we’re looking for in your chosen programme.

Online assessment

Your chance to show us how you evaluate, reason and conceptualise, spot patterns, solve problems and use your numerical skills to draw conclusions.

Video interview

An interview covering why you want to join us, with some technical questions.

Meet us

From producing case studies and giving presentations, to group and role-specific tasks, this is your chance to shine.


If you’re successful, we’ll offer you a place on one of our programmes and call you to talk through the details.

Frequently asked questions

  • arrow-down cross I already work at Hastings Direct – can I still apply?
  • arrow-down cross I don’t have a visa – can I still apply to Hastings Direct?
  • arrow-down cross Can I apply to more than one programme?
  • arrow-down cross My degree discipline is not listed on the candidate specification for the programme I am interested in, can I still apply?
  • arrow-down cross I’m a mature student/graduate – can I still apply?
  • arrow-down cross Can I apply if I’ve already graduated?
  • arrow-down cross Do I need to relocate if I’m successful?
  • arrow-down cross I have a disability, long term health or neuro-diverse condition, are you able to provide support or adjustments through the recruitment process?
  • arrow-down cross What kind of adjustments can be made?
  • arrow-down cross Is the assessment centre face to face or virtual and when will it take place?
  • arrow-down cross If I’m successful when is my starting date?

Ready to apply?

Are you ready for a graduate programme with a fast growing, digitally-focused insurance company? A business with huge ambitions to be the UK’s best and biggest digital insurer?

An organisation that focuses on profitable growth that’s truly sustainable, by doing the right thing for colleagues, customers, the community and the company – our 4Cs? Somewhere that celebrates openness and diversity by encouraging you to be yourself – and was ranked 4th in the Inclusive Top 50 UK Employers List 2023/24?

Are you ready for a future with Hastings Direct?

Recruitment for our 2024 programmes is now closed – applications will open again in early 2025.