Motor insurance policies aren’t taken out in the hope that a vehicle incident occurs and it’s rare for a customer to utilise their policy to make a claim. If that unfortunate time comes, our primary goal is ensuring that our customer receives a service second to none, gets them back on the road quickly with the aim that they’ll want to renew their policy with us.
In endeavouring to meet this goal, we’re passionate about:
Our agile, fast paced, and forward-thinking claims department offers a diverse and exciting career for the right people. You’ll receive exposure within a wide variety of disciplines and will develop technically, commercially, analytically and hone your leadership skills.
Where you’ll be based
We’re committed to hybrid working. You can work mostly from home, with as and when required visits to our Leicester, London or Bexhill Offices.
We understand that your first graduate role should be more than just a job. Starting your career at Hastings Direct gives you the chance to make your mark in an ambitious, rapidly growing and digitally driven business. A company that genuinely cares about you as an individual, respects your opinions and listens to your ideas. One where you can make a positive difference, because you’re encouraged to look for growth opportunities and achieve your full potential.
We aim to give you the experience and technical knowledge to progress your career. We’ll provide you with a nurturing and challenging environment to help expand your horizons, develop new skills and make new connections.
Most of all, you’ll find all the support you need, from people at every level, so you can fulfil your ambitions. From managers who are approachable and supportive, to colleagues who are always ready to help each other out. In short, you’ll have all you need to launch a successful career.
This two-year programme is built to enable you to become a future Hastings leader.
The programme will consist of an initial 12- month rotation in our Claims and Counter Fraud Operations team, which you’ll learn our processes and ways of deploying change. After that we’ll work with you to understand which other parts of the team you may value working directly with. You’ll have an active voice in your own progression and career path.
Our operational teams own the claims journey and are the primary points of contact for customers, third parties and representatives; from the point we are notified of an incident right through to handling complex elements relating to injury or counter fraud.
Our Commercial teams are at the heart of our claim's strategic endeavours and Commercial deals. You’ll spend time with our commercial teams in Accidental Damage, Bodily Injury and Property Damage. You’ll get exposure to supplier relationship and end this experience with a good grasp of everything Commercial.
You’ll spend time understanding Audits objective role within the department and their wider impact to the business. You’ll also learn how the coaching function works in an operational environment to drive the right performance outcomes.
Our change teams coordinate a portfolio of activity from across the function; from system changes to prioritisation of broader change across our operational, commercial or supplier landscape.
These teams ensure we have the right processes in place consistently across our department, as well as the appropriate governance framework and outcomes that are in place and are adhered to. You’ll gain a better understanding of risk assessment and management, including incident coverage.
To support you in your programme, we offer dedicated leadership development support and coaching to build your skills and business acumen, along with regular formal training to support wider awareness of company, industry and regulatory requirements.
You’ll be enrolled on our early careers development programme, providing you, a suite of bespoke development which develops the strengths that we know graduates need to be successful at Hastings Direct. It also gives you the opportunity to network and meet others in similar programmes across the business.
And our inclusive, supportive culture means you’ll have a strong support network around you. From leaders to mentors, buddies to our Early Careers team, you’ll always have someone you can talk to about anything. From your future career at Hastings Direct, to where to get a coffee!
We look for a combination of technical and personal skills:
A degree, achieved in the last 3 years
Works well with others as a team player
Excellent communicator with strong organisational ability
Hungry for knowledge, curious and innovative
An independent thinker, confident to constructively challenge and influence the status quo
Considers commercial impact in all decision making and outcomes
After each stage, we’ll let you know if you’ve made it to the next one and what to expect. If you haven’t, we’ll be happy to give you feedback.
Choose the right programme for you, then just answer a couple of basic application questions and attach your CV.
We’ll review your application to see if you have what we’re looking for in your chosen programme.
Your chance to show us how you evaluate, reason and conceptualise, spot patterns, solve problems and use your numerical skills to draw conclusions.
An interview covering why you want to join us, with some technical questions.
From producing case studies and giving presentations, to group and role-specific tasks, this is your chance to shine.
If you’re successful, we’ll offer you a place on one of our programmes and call you to talk through the details.
Absolutely! If you meet our eligibility requirements, everyone is welcome. We suggest that you also speak with your Leader to help support with your application.
You will be asked to provide evidence of your right to work in the UK during the selection process, and you must maintain and be able to demonstrate your right to work throughout the duration of your employment with the Company. Hastings Direct are also a registered, licensed sponsor and can consider sponsoring workers for certain roles.
Yes, however throughout the recruitment process we may give you the advice that you're better suited to another programme - we always have your best interests at heart.
Yes, if you can demonstrate your suitability for the role through relevant work experience, projects or modules throughout your degree or additional skills and interests.
Yes – age is just a number although we do ask that applicants have graduated within the past 3 years.
Yes, so long as you meet the minimum requirements for the programme you’d like to apply to and we do ask that applicants have graduates within the past 3 years.
This will depend on the programme you are joining. We do typically ask that you are within commutable distance to one of our offices so you benefit from in-person support when you join, further information on which office can be found within the job advert.
We are committed to ensuring our recruitment process is inclusive and accessible. We can make adjustments and offer support throughout the recruitment process to ensure that you have the best chance of success. Furthermore, if you are made an offer, we can then discuss with you the adjustments you might need to get on with the job and develop your career.
Please refer to the recruitment process to find out more about the different stages during the recruitment process which will help you identify whether you will need any support or adjustments at any stage. Please contact us to discuss any support you may require at firstname.lastname@example.org.
Are you ready for a graduate programme with a fast growing, digitally-focused insurance company? A business with huge ambitions to be the UK’s best and biggest digital insurer?
An organisation that focuses on profitable growth that’s truly sustainable, by doing the right thing for colleagues, customers, the community and the company – our 4Cs? Somewhere that celebrates openness and diversity by encouraging you to be yourself – and was ranked 9th in the Inclusive Top 50 UK Employers List 2022/23?
Are you ready for a future with Hastings Direct?
Our 2023 early careers schemes are now closed for applications. Recruitment for next year’s scheme will open in early 2024.
Find out more about...
©2023 Hastings Insurance Services Limited