Insurance Claims Graduate Programme

Motor insurance policies aren’t taken out in the hope that a vehicle incident occurs and it’s rare for a customer to utilise their policy to make a claim. If that unfortunate time comes, our primary goal is ensuring that our customer receives a service second to none, gets them back on the road quickly with the aim that they’ll want to renew their policy with us.

In endeavouring to meet this goal, we’re passionate about:

  • Our ability to technically handle complex cases and achieving the right claims outcomes
  • Our constant desire to optimise our processes
  • Achieving the best commercial deals and relationship management
  • Fighting fraudulent claims
  • Data and analytics
  • Our digital offering
  • Managing our risks effectively

Our agile, fast paced, and forward-thinking claims department offers a diverse and exciting career for the right people. You’ll receive exposure within a wide variety of disciplines and will develop technically, commercially, analytically and hone your leadership skills.

Where you’ll be based

We’re committed to hybrid working. You can work mostly from home, with as and when required visits to our Leicester, London or Bexhill Offices.

Starting your career with us

We understand that your first graduate role should be more than just a job. Starting your career at Hastings Direct gives you the chance to make your mark in an ambitious, rapidly growing and digitally driven business. A company that genuinely cares about you as an individual, respects your opinions and listens to your ideas. One where you can make a positive difference, because you’re encouraged to look for growth opportunities and achieve your full potential.

We aim to give you the experience and technical knowledge to progress your career. We’ll provide you with a nurturing and challenging environment to help expand your horizons, develop new skills and make new connections.

Most of all, you’ll find all the support you need, from people at every level, so you can fulfil your ambitions. From managers who are approachable and supportive, to colleagues who are always ready to help each other out. In short, you’ll have all you need to launch a successful career.

Your rotations

This two-year programme is built to enable you to become a future Hastings leader.

The programme will consist of an initial 12- month rotation in our Claims and Counter Fraud Operations team, which you’ll learn our processes and ways of deploying change. After that we’ll work with you to understand which other parts of the team you may value working directly with. You’ll have an active voice in your own progression and career path.

  • arrow-down cross Claims and Fraud Operations
  • arrow-down cross Commercial
  • arrow-down cross Technical Audit and Coaching
  • arrow-down cross Transformation
  • arrow-down cross Process Improvement and Governance
  • arrow-down cross Claims Analytics

Your professional development

To support you in your programme, we offer dedicated leadership development support and coaching to build your skills and business acumen, along with regular formal training to support wider awareness of company, industry and regulatory requirements.

You’ll be enrolled on our early careers development programme, providing you, a suite of bespoke development which develops the strengths that we know graduates need to be successful at Hastings Direct. It also gives you the opportunity to network and meet others in similar programmes across the business.

And our inclusive, supportive culture means you’ll have a strong support network around you. From leaders to mentors, buddies to our Early Careers team, you’ll always have someone you can talk to about anything. From your future career at Hastings Direct, to where to get a coffee!

Our recruitment process

After each stage, we’ll let you know if you’ve made it to the next one and what to expect. If you haven’t, we’ll be happy to give you feedback.


Choose the right programme for you, then just answer a couple of basic application questions and attach your CV.

Reviewing your application

We’ll review your application to see if you have what we’re looking for in your chosen programme.

Online assessment

Your chance to show us how you evaluate, reason and conceptualise, spot patterns, solve problems and use your numerical skills to draw conclusions.

Video interview

An interview covering why you want to join us, with some technical questions.

Meet us

From producing case studies and giving presentations, to group and role-specific tasks, this is your chance to shine.


If you’re successful, we’ll offer you a place on one of our programmes and call you to talk through the details.

Frequently asked questions

  • arrow-down cross I already work at Hastings Direct – can I still apply?
  • arrow-down cross I don’t have a visa – can I still apply to Hastings Direct?
  • arrow-down cross Can I apply to more than one programme?
  • arrow-down cross My degree discipline is not listed on the candidate specification for the programme I am interested in, can I still apply?
  • arrow-down cross I’m a mature student/graduate – can I still apply?
  • arrow-down cross Can I apply if I’ve already graduated?
  • arrow-down cross Do I need to relocate if I’m successful?
  • arrow-down cross I have a disability and/or health condition, are you able to provide support or adjustments throughout the recruitment process?

Ready to apply?

Are you ready for a graduate programme with a fast growing, digitally-focused insurance company? A business with huge ambitions to be the UK’s best and biggest digital insurer?

An organisation that focuses on profitable growth that’s truly sustainable, by doing the right thing for colleagues, customers, the community and the company – our 4Cs? Somewhere that celebrates openness and diversity by encouraging you to be yourself – and was ranked 9th in the Inclusive Top 50 UK Employers List 2022/23?

Are you ready for a future with Hastings Direct?

Our 2023 early careers schemes are now closed for applications. Recruitment for next year’s scheme will open in early 2024.