Underwriting Services at Hastings Direct

Working on a broad range of projects that have major business impact, we play a crucial part in the company’s success. Every project is different and there will be plenty of chances to develop strengths and the flexibility to build a successful and rewarding career. You’ll never be bored!

Working closely with colleagues from across the company, we oversee the management of all live policies. It’s our role to ensure our customers experience fair outcomes whilst ensuring Hastings maintains its reputation as a leading insurer. We make sure the company operates compliantly within the regulatory guidelines and is protected from risks.

How we work

Our environment is fast paced as we are constantly innovating. You’ll be working alongside colleagues with an eye for detail and strong technical knowledge of policy and claims. We encourage autonomy, giving our teams the opportunity to be accountable for their decisions whilst protecting the business from adverse risk selection. Join us and you’ll have the opportunity to learn a variety of new skills and further your career in a team that encourages a can-do attitude.

We encourage continuous development, whether that be developing your leadership potential, or working towards a professional qualification such as the CII (Chartered Insurance Institute). All of this is possible in combination with a collaborative and supportive culture.


Where our teams are based

Not all of our teams operate from all of our offices. Below you can see the offices in which these teams are based.

Meet some of the team

Paul, Senior Technical Underwriter

I have worked in the Case Referrals Team for nine years, having spent the prior eight years working within claims. Although I had previously worked on tasks involving Underwriting, I had no previous experience in working as an Underwriter and the team were very supportive in helping me gain that knowledge. What struck me most was the camaraderie in the team and despite having no direct communication with our customers, they were at the forefront of everything they did. With the departments support, I was able to complete my Cert CII which I had been working towards and was successfully promoted to Senior Case Underwriter and then to my current position of Senior Technical Underwriter. I love the way my job enables me to mix with colleagues from around the business, identifying and resolving issues, ensuring we act in the interests of our customers as well as the business.

Timothy, Case Underwriter

I joined the Case Referrals Team back in August 2006 (16 years ago!) – I had originally joined Hastings Direct in 1997, leaving in 2001 to work for a couple of insurance brokers over the next four to five years. The referrals team is like an extended family, most of us have been in the team a very long time.

The Case Referrals role is a great allrounder, no two days are the same. Supporting various areas of the business, we need to have a broad knowledge of various Acts of statute (ie Road Traffic Act, Consumer Insurance Act) and apply them to our ways of working. We are encouraged to make decisions, be diligent, thorough and fair. It certainly opens your eyes to the world of insurance.

Hastings are a great employer, they look after their staff, recognising and rewarding hard work. They encourage further industry qualifications should you have the appetite for it, but it is not a problem if you are happy as you are.