Statement on Slavery and Human Trafficking

This is the first statement by Hastings Group Holdings plc (“HGH”) as the parent company of the Hastings Group (the “Group”) made pursuant to section 54(6) of the Modern Slavery Act 2015. It constitutes the Group’s slavery and human trafficking statement for the financial year ending on 31 December 2016.

Our commitment

We will not tolerate slavery and human trafficking within our business and supply chain. We are committed to acting responsibly in business relationships and ensuring that slavery and human trafficking does not occur within the Group. We will also ensure that our suppliers and business partners take the necessary steps to tackle slavery and human trafficking.

Our structure and business

We are a general insurance provider offering products and services to the UK retail insurance market, specifically car, van, motorbike and home insurance products. We have two trading businesses, an insurance broker based in Sussex, Hastings Insurance Services Limited, trading as Hastings Direct, and an insurer, Advantage Insurance Company Limited, based in Gibraltar. Further details of the organisation’s structure can be found at

Our business model focusses on providing general insurance products to customers in the UK only via price comparison websites and over the telephone. We support, and are committed to, the welfare of all of our colleagues in terms of pay, working hours, environment and health and safety and wellbeing. We do not expect, and will not tolerate, violations of basic human rights or UK employment practices by any colleague or within our supply chain.

Our approach

To tackle slavery and human trafficking, we include appropriate measures in our due diligence processes for sourcing suppliers and business partners on a risk assessed basis and we ensure all of our colleagues are aware of our Whistleblowing Policy and are provided with appropriate training on how to report incidents should they become aware of them.

This statement has been approved by the HGH Board on behalf of the Group on 1 March 2017.

By order of the Board

Gary Hoffman, Chief Executive Officer

Glassdoor 3.6

The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.

Indeed 3.6

As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.