Insight (Counter Fraud) at Hastings Direct

We are market leaders in insurance counter fraud. Our specialist teams investigate and validate our claims with one single aim - to protect our customers. We know that the majority of our customers are honest, so we work tirelessly to stay one step ahead of the fraudsters. This is no easy task.

We're continuously designing, implementing and reviewing our policies, procedures and systems, including the recent launch of a state-of-the-art system that can automatically detect suspicious claims and new policies. We use it daily to helps us identify fraud more efficiently.

Insight (Counter Fraud) is an incredibly fast-paced, agile and collaborative environment. Our team is not only committed to fighting fraud, but also flexible, collaborative and able to adapt to different challenges. It is our collective enquiring mind that helps us question, investigate and challenge fraudulent claims. After all, if something doesn’t seem right, there’s a good chance it isn’t!

Our Insight (Counter Fraud) teams

Claims Fraud

Claims Fraud

There are two teams operating within Claims Fraud:

Specialist Claims Unit. We investigate suspected fraudulent claims, looking into an array of fraud cases that range from the opportunistic to the more organised.

First Party Validation Team. We’re responsible for reviewing all theft, fire and malicious damage total loss claims. We review all aspects of a single vehicle claim to ensure that the claim is valid and in line with their policy.

New Business Review

New Business Review

We are responsible for completing all validation checks for our insurer partners. This could include requesting specific documentation such as proof of a ‘no claims bonus’ or simply obtaining verbal confirmation from our customers. Within the team are analysts who are continuously reviewing our quote manipulation system to flag any possible fraudulent activity.

Special Investigations Unit

Special Investigations Unit

There are two distinct teams that make up the Special Investigation Unit:

The Intelligence Unit. We’re tasked with keeping one step ahead of the fraudsters. Our Applications team review both new and existing policies and claims using a wide range of tools and identify those worthy of further investigation by our other Counter Fraud teams. We use a wide variety of tools to detect fraud including our purpose-built relational database that can identify large scale fraud rings at the touch of a button. Our Claims team provides bespoke reports for all the Claims Counter Fraud teams using cutting-edge data management software, industry standard fraud detection tools as well as social media sites and cluster engines.

Field Force. We are a small team of agents who cover Greater London and the South East, the Midlands and the North West, who, working on instruction from our claims handlers, investigate suspicious collisions, ghost broking scams and conduct credit hire enquiries.

Meet some of our Insight (Counter Fraud) team

David Wood
Head of Specialist Investigations

Having previously been the Head of the City of London Police’s Insurance Fraud Enforcement Department, I was very much aware of the big insurers’ counter fraud capabilities. But it quickly became clear to me that Hastings Direct was head and shoulders above other companies. I’ve been given the opportunity to create a Special Investigations Unit and watch a team that strives to be the best in the business go from strength to strength. We literally take the fight to the fraudster’s front door. This sends a great deterrent message to those considering defrauding the company and shows our policyholders we are protecting their interests.

Where our Insight (Counter Fraud) teams are based

Not every one of our roles are available in all our Hastings Direct offices. Here are where you can find the roles you are interested in.

Latest jobs

Here are just some of the vacancies that we currently have in Insight (Counter Fraud). Simply, click on the 'Full details' button to find out more. You can see all the jobs we have here by clicking the 'Search all jobs' button.

But don’t forget, if you can’t find your perfect job right now, you can 'Register for job alerts'. That way, we’ll get in touch when a relevant job does come up.

Email the recruitment team

Claims Fraud Negotiator | Bexhill-on-Sea

Complex Fraud Negotiator | Bexhill-on-Sea

Process & Governance Manager | Bexhill-on-Sea

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The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.