I joined Hastings Direct in 2015. While I started as a Customer Representative, within seven months I was seconded as a Training Advisor and have since progressed to Training Executive. I have been a Coach, a Model Office Leader, taken part in our ‘Be the Change’ initiative, played an active role in our Charity Committee and even travelled to South Africa to provide training. But all through my journey so far, I’ve never lost sight of what’s important - keeping our customers at the heart of everything we do.

Winner of: Regional Best Newcomer Award (2017) and National Winner of the Outstanding Contribution to the Company (2018).

The Hastings Direct way of working allows me to focus my efforts and deliver the very best service for our customers and the best results for the company. If you are committed and passionate in what you do, it will carry through to your work. Our commitment to the 4Cs not only brings out the best in me, it also helps me direct my team in delivering a great customer experience. And we’re well recognised for our hard work, wining monthly and annual colleague awards and even the ‘Best Team’ award in 2016. I am so proud of my team, and that award meant even more to me than winning the ‘Best Team Leader’ award the previous year.

My job is to lead New Business Review agents and provide them with all the resources they need to validate policies for the department. One of my favourite aspects of the job is getting to assist agents with their development and progression. I also play an active role in the department change projects, which means I'm always up to date on new processes. As a result, I'm able to keep a solid technological foundation.