Commercial at Hastings Direct

In Commercial, we ensure our products meet customers’ needs and are priced appropriately. This involves everything from managing insurers, developing and managing products, and being accountable for sales, to retention, mid-term adjustments (MTAs) and cancellations. We also manage Premium Finance for customers who pay monthly.

Our main task is to change product costs in line with market needs. This means we need to understand business needs and the potential impact of our recommendations and have the confidence to propose change and argue our case convincingly.

To join our Commercial teams in Bexhill-on-Sea and London you’ll need a strong business focus and an entrepreneurial approach, with the ability to interpret and analyse complex numerical data and contribute ideas. We also look for a desire to build your knowledge and the ability to influence people at all levels.

Our Commercial teams

New Business and Insurer Development

New Business, Product Management and Insurer Development

This team helps to grow new business using the most effective routes to market, increase our market share, and manage our insurance products.



Manages our panel of add-on insurance providers and product selection.

Strategic Projects

Strategic Projects

This team works on long-term, company-wide projects that affect commercial’s future development.

Retention and In-life

Retention and In-life

As well as offering customers the best renewal and mid-term adjustment quotes, we review cancellations to help customer retention.

Premium Finance

Premium Finance

In this team, we lend customers the money to buy insurance and spread the cost through monthly payments. We develop the financial products, ensure regulatory compliance and have processes to help customers keep their policies if they have payment issues, and to collect debts when necessary.

Meet some of our Commercial team

David Carter
Head of Retention and In-life Team

I used to work in the banking industry in London and the idea of a change of lifestyle to a smaller town and the improved work-life balance attracted me. I was also keen to work in a smaller company in a more integral team. I enjoy the agile environment that means the company’s always looking to change. The company has a clear vision of protecting one in ten by 2020 and everyone here is aware of that. There’s a great family feeling and the collaboration between colleagues allows everyone to contribute to the business.

David Becker
New Business Commercial Manager (Motor)

In Commercial, we get to collaborate with and support many different departments, so I define, lead and deliver some very interesting strategic projects. This means I regularly engage with senior leaders, who are always accessible, engaging and take a keen interest in me as an individual. It’s refreshing working in an organisation where my peers are hugely driven and ambitious and work in a collaborative way. I think, in the main, we truly understand the benefit of working together for collective success and what that approach can enable you to achieve.

Where our Commercial teams are based

Not every one of our roles are available in all our Hastings Direct offices. Here are where you can find the roles you are interested in.

Latest jobs

Here are just some of the vacancies that we currently have in Commercial. Simply, click on the 'Full details' button to find out more. You can see all the jobs we have here by clicking the 'Search all jobs' button.

But don’t forget, if you can’t find your perfect job right now, you can 'Register for job alerts'. That way, we’ll get in touch when a relevant job does come up.

Email the recruitment team

Catagory Supply Chain Manager - Claims | Bexhill-on-Sea

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The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.