An inclusive business

We encourage our people to be themselves in the workplace, because we respect diversity of thinking and know different perspectives strengthen the way we work. We regularly monitor the demographic and diversity of our colleagues at all levels. And our recruitment process is designed to attract and retain the best people from every background by celebrating differences and avoiding discrimination.

So, when you apply to work for us, you’ll find the recruitment and selection process reflects our values and beliefs. This means we’ll treat you with respect and dignity, bring out the best in you and allow you to be yourself. You’ll find it’s an approach that continues throughout your career with us.

Embracing our cultural diversity

Our colleagues come from a range of different backgrounds and have their own individual needs. So, we do everything we can to embrace and celebrate their diversity and make sure our workplace is the right fit for them.

For example, join us and you’ll find we celebrate a range of religious festivals. Our multi faith prayer rooms are home to different congregations and prayer times.

Our on-site restaurants also cater for a variety of dietary needs, including halal, vegan and vegetarian options. We also offer a number of flexible working options to suit your lifestyle.

Where we are


our gender split is 48% male and 52% female


of our company board are women


of colleagues feel treated with dignity and respect by their line manager


of colleagues believe we provide the right level of support for good causes

Supporting working parents

We recognise that, as a working parent, you need the flexibility to balance your work and family life. That’s why we introduced our monthly Family Friendly Workshops in 2018. In the first year, these workshops helped over 50 colleagues to learn more about our policies to support them while they’re expecting their new addition to their family and as working parents.

For example, our Return To Work Incentive, which helps returning parents to move back into work, recognises that usual work patterns may not be right for them. By offering flexible working, we help new parents to balance work and home life. In return, our business benefits from great colleagues and diverse teams. We continue to support working parents in building the career they want, so they don’t miss out due to family needs. Our offer to working parents is something we continue to review and look to improve.

Our commitment to our colleagues

"We encourage our people to be themselves, because we believe diversity of thinking and different perspectives strengthen the way we work."


The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.

It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.

There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.

There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.


As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.

All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.

It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.

The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.