Do your research
Find out as much as you can about the department / team you are applying to join; what do they do, who are the senior leaders, what is the culture like. You are likely to be asked "why you want to work here?"; so having an understanding will be invaluable.
Keep your CV fresh
Review it regularly and update it so it stands out amongst others. If you can look to align your CV with the job role you are applying for; hi-light relevant experience or roles that are similar.
If you are not familiar with where you are being interviewed, plan your route or find the meeting room the day before – this will avoid you being late. Leave plenty of time in case of any delays. Think about the questions you want to ask and have them written down. Make sure your chosen outfit is clean and fits – get it out the day before to make certain. Most importantly – get a good night's sleep!
Dress for success
First impressions are made as soon as we walk through the door for an interview so make sure your outfit supports the impact you want to make. In general a suit and tie is going to make a better impression than jeans and a tee short and scruffy shoes.
Make sure you are focused on what the interviewer is asking you so you can respond appropriately. Don’t be distracted as may mis-hear the question and give a poor response.
What you say ... and don’t say
Be concise and accurate with your responses. If you don’t understand a question ask for it to be re-phrased or check understanding. Use the CAR framework opposite to keep on track. Think about your body language. Have good eye contact, smile, sit properly in the chair – it could be the difference between success or rejection.
Leave a good impression
Shake hands and thank interviewer for their time – this will show professionalism and confidence.
Some commonly asked questions
We are not able to guarantee these questions will come up but they often do so prepare just incase you are asked.
The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.
It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.
There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.
There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.
As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.
All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.
It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.
The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.