Hastings Direct, one of the UK's fastest growing general insurance providers, has celebrated a significant milestone by taking over a million calls at its Leicester office in St George's Way. Colleague Ashker Ashker took the millionth call from a customer in York wanting to change their vehicle.
Hastings Direct continues to go from strength to strength in Leicester. Locating its third site in the city almost a year ago, Hastings Direct's Leicester office now employees over 500 colleagues following the move to bigger offices at St George's Way at the beginning of 2016. It has also carved its place in the Leicester business community as it continues to grow and contribute to the local area. Supporting two local charities this year, The Bridge and The Dorothy Goodman School, Hastings Direct has also committed to a three year education programme, Be the Change, with local year 9 students.
Andrea Gray, Operations Director, Hastings Direct said; “We're thrilled to have reached this significant milestone. Taking over a million calls further strengthens our position in the Leicester business community and Hastings Direct's success. We continue to enjoy being part of Leicester and welcoming new colleagues to the Hastings family."
The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.
It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.
There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.
There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.
As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.
All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.
It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.
The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.