It’s our attitude and the way we run our business that makes us different. Our 4Cs culture is at the heart of what we do at Hastings Direct. We have a strong people focus that shines through our 4Cs: colleagues, customers, company and community. We believe that if we create the right culture for our colleagues, and give them the right tools to do their job, there will naturally be positive results for our customers, company and community.
We listen to our colleagues’ opinions, respect their individuality and support and encourage colleagues to develop to their true potential. We encourage our people to be themselves, because we believe diversity of thinking and different perspectives strengthen the way we work.
Hasan Faruk – Customer Representative and Coach
“Hastings Direct is great at what it does. Not only as an important player in the insurance industry, but also in the way it treats both its customers and colleagues. It genuinely puts them first. At the heart of everything we do is our commitment to the 4Cs. It allows us to focus on what is important. And shows that the company knows success is built on a culture where everyone has a clear idea of what we need to do and then actively play their part.”
Being supportive is in our nature. From day one, our colleagues have access to a whole range of training and development opportunities. Our customer facing colleagues have access to a full learning programme that supports them through five career levels as well as classroom and live academy training. All colleagues benefit from our online ‘Your Career’ portal which acts as a gateway to a variety of learning programmes, from practical workshops, to downloadable guides and recommended reading. In fact, we’re always looking for new ways to help our people improve their skills and further their careers.
We encourage our colleagues to voice their opinions when it comes to business decisions and most importantly, we listen! We run an annual engagement survey to find out what our colleagues think about working here. We use the feedback to form company-wide and local action plans that feed through to our 4Cs objectives. Of course, it doesn’t stop there. Our people have the scope to voice their thoughts, ideas and frustrations – in fact, whatever’s on their mind – through a weekly newsletter, monthly colleague forums, annual colleague roadshow and even in the coffee queue.
David Becker – New Business Commercial Manager
“I regularly engage with senior leaders, who are always accessible, engaging and take a keen interest in me as an individual. It’s refreshing working in an organisation where my peers are hugely driven and ambitious and work in a collaborative way. I think, in the main, we truly understand the benefit of working together for collective success and what that approach can enable you to achieve.”
We celebrate and reward great work because we believe our people deserve to be recognised for going the extra mile and producing great work. Individual and group performance is measured through the effect they’ve had on our 4Cs. Colleagues can nominate anyone in the business to recognise them for their contribution. There are monthly and annual awards with the seven most deserving winners receiving recognition at our annual 4Cs award evening.
Charlotte Jakeman – Change Administrator
“It’s the people who make Hastings Direct such a great place to work. Everyone’s approachable – even senior managers – which gives it a good vibe. And the recognition and rewards through events, prizes and gestures show they value all employees.”
Stuart Collier – Real Time Analyst
“There’s a range of business areas which means they can offer opportunities to develop your skills or career. I enjoy the team atmosphere and the company recognises employees through programmes such as #recognise, which displays achievements or compliments from customers. There are also celebratory events such as the 4Cs awards evening.”
Hastings Direct is a fast growing company and recognises colleagues who help drive growth. It’s a dynamic, flexible, fun and constantly changing environment. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way!
Teresa King – Legal Assistant
“In the legal team we have an extremely interesting and varied work load, but the best thing about Hastings Direct is the people, it’s a very friendly working environment.”
The shifts in customer service teams are quite colleague friendly. There is free tea and coffee in the call centre, and a subsidised Costa Coffee and canteen. There are lots of incentives to earn more, and a decent social life.
It has a really positive environment with everyone who works there being very helpful. The managers really do go out of their way to assist you. There are a lot of benefits and rewards at Hastings Direct which if you are doing well are quite easy to achieve.
There is a well-rounded approach to the wellbeing of all colleagues, including an inclusive approach to wellbeing activities. Hastings Direct aims to roundly develop colleagues and set them up for future careers within the company.
There is a wonderful work environment, with a strong sense of team work which purveys throughout the business. And there is a sense of friendly competition which works to heighten this.
As an employer, Hastings Direct offers a lot of company benefits to all employees which are fantastic and I feel this is quite unique. The company culture is inclusive and encourages everyone to participate in local causes.
All employees are well looked after, respected and recognised for the hard work we do for the company. It is a great experience to be working with such amazing team. It much easier for me to balance my work and personal life.
It’s a great place to work with amazing benefits, support and colleagues. Lots of hands on support. Amazing rewards for achieving targets and also plenty of time to get together as a team outside of work and bond with your colleagues.
The company culture, management structure and general atmosphere is really good. The share scheme and Hastings Direct rewards are also fantastic for staff.